LUCKY NAILS and Spa - Winter Haven (FL)

1 /5 Kelang: The inside is very beautiful and clean. Lots of techs available, the facility appears to be equipped to handle big parties. The front receptionist was not friendly at all. Kinda of like as like “sign in and sit down to wait”. No welcome acknowledgement. My tech was Henry. He was straight to business, which I like. He burnt me with his drill four times, cut the skin on my toe and two of my toes and were not done correctly, so I have to go back and get them repaired. Overall it was a good experience and the price was reasonable. I would go back but choose another tech. Update: So I came back to get my nail repaired and had to pay additional $8 to fix something that I paid to be done correctly. I was not told that I would have to pay anything. Cost is not the issue, just the decency of it all. The same front desk receptionist was there and still same negative attitude as before. The nail tech that assisted me this time was Thi. She was good. I would recommend if you go to this establishment, be sure to look over everything before leaving, that is on me for sure

1 /5 The Travel Reviewer: When I initially came here I was pregnant and had a great experience. After I had my baby, I decided to come back my first day out of the house postpartum. The tech LISA decided to do my toe nails how she wanted to do them. They looked like witch toe nails. She lied and stated that my toes were already that shape which they were not. She took almost 2hrs and only massaged my legs for 1 min. It took her 2hrs for Gel polish. I calmly spoke to the owner who called over her son and LISA. I did not feel that I should have had to pay for something that I didnt ask for. They removed the cost of the Gel polish like they were doing me a favor. Meanwhile, I have to walk around with my toes looking like witch toe nails for 2+ weeks until they grow back properly. I will not be returning from the mere fact that they caused a scene and insinuated that i wasnt going to pay them. Perhaps because I am of darker skin tone, my race is often stereotyped in nail salons. They did get their money of course, but how they handled the situation and embarrassed me in front of multiple customers was beyond disgusting. Please take your business elsewhere. They do not hear their customers out. There are many other nail salons in the area besides this one. Save your time and money or at least make sure you do not go to LISA for services. ***follow-up response to the owner: You guys responded to cover your tails. She spent 2 hours messing up my toe nails. Also, You did cause a scene, including sending your son over to speak to me. Why does it take 4-5 people to speak to one person that spoke to you calmly. If that isnt a scene than I dont know what is. You did not handle things professionally and instead your son proceeded to tell me how your establishment was considered luxury, which perhaps thats why you felt the need to let your tech get away with messing up my toe nails; If race had nothing to do with it, why the need to send 4-5 people to speak to someone who was speaking calmly Instead of handling things professionally. I acknowledged that you took the cost of the gel polish off. I also acknowledged that I paid for it since you lied and told your son that I wasnt trying to pay. Clearly I paid with no problem. However, I also stated that I should not have had to pay anything since I was completely dissatisfied with how your tech left my toes. **** Again, go here at your own risk. If you have issues, dont expect a proper resolution.

1 /5 Itssmfsoniaa: Okay so let’s talk about it … been coming here for 14 years now usually just do my nails well I’ve been wanting to do my eyelashes and so I see they offer that service down below is an image from their insta page which is what I had imagined I would get when asking for a classic lash but no I got something different a little bit fuller and longer which she did ask me if I wanted to do a long lash because she stated my lashes are long just straight so I said okay if you think that would look good thinking I would just get the same classic look just different size lash me not knowing what she means because I am not a lash tech okay cool so while I’m laying there getting my lashes done people are coming in and out the room due to a client having booked an appointment at 11 with her and it was maybe like 11:20/11:30 so the client was upset in there while I was getting my lashes done asking the lash tech/owner Tricia when she would be next so I felt her rushing on my right eye which is what she had left to do I get the lashes done and when I take a look I let her know how I felt saying they were big and I felt like a burning sensation which she stated is normal and would wear off but it didn’t when I go to my car I see a lash out of place peaking on top of the rest then I’m looking at my eye trying to figure out why it burns and I see the individual hair glued to my upper lash line that’s why I was feeling the sensation then I decided to go back to just get them removed or fixed hoping to look like the picture she asked if I wanted a shorter lash and I told her yes thinking maybe she’d just redo the lash but no instead she literally just trimmed the lashes she had done which looked choppy to me I was in there just telling her how I didnt know how to feel about them and she just said for me to come back in two weeks for a fill so I go back to the car trying to convince myself that they look fine but they didn’t so I just go back in and tell her I want them off and she gets upsets saying I’ve wasted her time and lied to her and that I told her to trim the lash in front the rest of some clients that were there even asking for their opinions because apparently mine didn’t matter she told me I’d have to pay for half the service this was never about the money I just wanted to be happy with some lashes I ended up just getting them removed and left with a few lashes still there but very minimal and residue as shown in the pictures and I didn’t even care to ask for the refund broken hearted that the money was more important than the clients happiness.

1 /5 Paige Dupack: $90 for a pedicure charged me $15 for two acrylic toe nails. Ending up having to remove them myself two days later because they were so thick and my two big nails were sore. Asked if I could come in and just have them paint my two nails and they said I would have to pay for it, three days later after my appointment, the front desk hung up on me. They are unprofessional and overpriced for the services they charge will not be back, gladly.