3 /5 C P: I told the lady I wanted gel polish and was looking at the gel stacks. She took it from me and gave me another stack. I chose a color which turned out to not be gel. Im unsure if she was in a rush or just didnt want to deal with gel. For my husband, the other lady kept clipping him with the automatic scrubber. He said it felt like a nail going into his foot. I didnt even get the automatic scrubber even though we ordered the same thing. I got a 40 second massage on one leg and maybe five seconds on the other. Find someone you like and stick with them!