2 /5 Rose Archer: I have been to Mocha Reign in the past and really appreciated Tia’s services. It seems, however, that issues arise when you are requesting a new service that requires a consultation (see other reviews and her responses below in the lower rated reviews). I wanted to do color and recognized the need for a color consultation. I booked the consultation slot as well as the other services I was requesting as seen below. The average waiting time according to booksy is 3 hrs and 30 minutes. I waited to hear back a confirmation over two weeks and did not hear back. That didn’t bother me because Ive been there before and recognize it takes awhile. A few days prior to the requested appointment, she sent me this text. I responded, but she then did not respond. So the following day I called to ask if she had availability on Wednesday for the consultation. She was short with me and said no, but I recognize she’s busy. When I proceeded to ask when her next availability was, she hung up the phone. When I attempted to call back just to see if the phone disconnected, she did not answer. See below. I’ve never had issues in the past, but her rudeness took me aback. I support black owned businesses, but I also think it’s important that we respect our customers through the way we professionally engage them as well.
