1 /5 Jennifer Penaranda: I dont leave many reviews but when I feel I can help potential customers save time and money I do. I have been a regular at this place for a few months now and Im surprised I stuck it out this long. I tried this place when a coworker refered it to me after she found out I was driving 2 hours to Miami to get my nails done with my girl of 10+ years before I moved. (I will drive or pay anything when service is great, Im a loyal customer). From the first time I came here the vibe felt off because I wasnt greeted and I didnt even know who my nail tech was. I just went off the reviews to book her. When I finally got my tech Yordanys I explained what I wanted. Mani and Pedi and she delivered I was happy, a plus for me was there was Christian music playing. I thought I found my new home. Now fast forward to the future the customer service slowly started declining. I dont know if it was because I was recurring that she just started getting too comfortable but while my appointment was happening she is constantly on the phone either talking to family or social media and effectively this makes her take longer than needed, its a frequent stopping to do something on the phone. If not on the phone its the gossiping with another coworker about other coworkers. Not a relaxing experience at all. I stuck it out because she did do my pedicure how I liked and thats hard to find... Not to mention everytime I had appointment she wasnt feeling well or had some negative drama going on and seemed to be in a bad mood and in a rush to leave. My services are always for gel mani and regular Pedi. I can write about each individual experience but I dont have the time or space to do so. The straw that broke the camels back was my last appointment. Im traveling this week and I wanted to get my nails done..at first I was just going to do my usual but then the ladies started talking about a chrome effect and I asked her if we could do that with my color she said yes. Midway her doing my nails I asked her if we could take a break for me to use the restroom. When I come back that she starts applying the chrome she sighs loud and ask did you wash your hands? I said yes. She got visibly upset like I was supposed to know not to wash them. Mind you she never told me prior to using the restroom I couldnt do so. I AM NOT A NAIL TECH AND DO NOT KNOW PROCEDURES FOR NAILS. Anyway she finishes and they look beautiful. From the time I leave and get home all I did was drive and the chrome had started peeling. I hadnt even gotten out of the car and texted her with pics. The first thing she asks is why...so she tells me to return mind you she took a while and since shes about 40 mnts from me I had prior commitments and couldnt that day. I told her Id be in later in the week because I had another appointment for other services and would be in earlier so she can fix it. Not so much as an Im sorry or caring response. Fast forward I get my services and now its time to fix these nails she asks another tech to start buffing my nails to take the chrome out to re do it. This girl has not only buffed out the chrome but my skin along with it. The entire time they were blaming me for washing my hands. I ask if she was sure the chrome wasnt going to peel again she said nothing. Fortunately one of the techs heard me and was kind enough to advise me that it was a possibility that it would and it was safest to just repaint them so they could look nice for my trip. When the assistant nail tech tells Yordanys I wanted to get them repainted she again got visibly upset scooted the other girl out of the chair and started re doing my nails angrily. Like if she was doing me a favor or something. My nails look all scraped up right before my trip and she made me feel horrible. Worth mentioning NOT the first time. Find another place because atmosphere matters. She has talent but that doesnt make you entitled to have an arrogant and nasty attitude towards your clients. Ladies you know nails aint cheap. I rather drive 2 hours to Miami every two weeks than come back here.
