New Horizons of the Treasure Coast - Fort Pierce (FL)

1 /5 Kristen Montalto: Poor practice! I live 45 mins away! And have to physically drive there to get a prescription refilled because they’re lazy and don’t pick up the phone or mail boxes are full! If I had another way to get another place to get my son help I would! SMH!

1 /5 Jennifer Mault: My daughter age 10 has been bakeracted to this facility a few times now so I have fully dealt with the lack of care and help from them. I advise that if you have a child whom you think would benefit from time at a mental health facility, this not be the place to send them. If your child is being bakeracted to this facility do what you can to get your child transferred so your family can actually get the help that you are in need of. Good luck, dont give up.

1 /5 Tim Johnson: I’ve been going to New Horizons’ outpatient services for three years now, and I can say with confidence that its management is completely incompetent and unethical. The office staff is composed of some of the laziest and rudest people on this side of the Mississippi, and its managers continually do nothing to address the recurrent problems with their operation. All of the actual service providers have been AMAZING, but trying to get someone at the office to answer the phone is harder than pulling teeth. If you have another option, don’t go to New Horizons. They are a dumpster fire of a service and their owners should be investigated. My health has been put at a serious risk many many times by their incompetence, incompetence which often borders on malpractice.

1 /5 LB: If you or your loved one needs help …go anywhere but here. What was once a beacon of hope for many, is now a poorly run agency with many of its programs shutting down. Clearly a sign that they are in financial troubles, and clearly a sign that their current leaders are incapable of creating solutions, keeping good staff, and caring about the clients they serve. If you are underinsured or financially struggling, rest assured, there are other options. You deserve better. Your loved one deserves better. The community deserves better.

1 /5 Valerie Picano-Kinder: Well…where do I start. First off, let me state the incident that happened yesterday. Yesterday I came in hoping to get the rest of my medication for the remainder of the month. I’m supposed to receive 90 of my anti anxiety medication and 10 days ago I only received 30 pills- a 10 day supply. I called Danielle-who’s in charge of the medications dept and she said I would have to wait till I see the doctor. I go to see this new doctor who I’ve never seen before (which has happened the last 3 times I’ve gone up there) and she tells me I have been receiving 120 pills and she is not giving me anymore. I told her that’s not correct at all. I am supposed to get 90 of my Clozapam every month and it wasn’t an issue till these new doctors came on. Everything was going smooth with my old doctor I never had any mishaps with my medication, till now. Last month they filled it like normal. But the month before they only filled 60, so- AGAIN, I call back and talked to Danielle and told her I need the remaining of my medicine. So I get 30 more sent over when the 60 day supply runs out. The month before the same situation happened. But yesterday, despite me not having anymore of my benzodiazepine medication, Sherron Miller said she wasn’t going to give me any more. I told this disgrace of a doctor (I don’t even like calling her a doctor because what she did was straight despicable) told me she can “do whatever she wants because she’s a nurse and it’s up to her what I get and don’t get” very very rudely and carelessly. I told her I can not cold turkey off this medication I could literally die. Yes that sounds dramatic but I am epileptic which they have in their system, and the withdrawal symptoms from benzo’s causes seizures. I told her this and she just shrugged her shoulders. I literally fought with her until she gave me 30 pills to last me till the end of the month. So I call the pharmacy and they said “she discontinued that medication” so I drive back to her office I go right in And ask her what the hell is going on. This lady is playing games and getting off on it right now. And so she calls them while I’m there and sends over my medication. I hope to GOD I don’t go through and withdrawals, because I was on 90 a month and she jumped me from 90 to 30. Even my old doctor who I mentioned how I wanted to wean down eventually - he said we would do a slow medical taper and if I didn’t feel well he would have me go up. He did it the right way, his name was JEAN. And he was a very good doctor it’s a shame he’s gone. What Sherron Miller did is literally Malpractice and I’m probably going to contact the Board and notify them of this incident. I wouldn’t be so worried if I wasn’t epileptic. If anything happens to me, my family could sue her. There’s no excuse for her acting this way to patients. Edit to add: I also contacted HR, and they were no help what so ever. She basically told me to go to the office and talk to them. How does that help me at all? They’re the same ones who transferred me to HR. So management just wants to run you in circles and not deal with anything. This is the worst place to receive psychiatric care. These people are incompetent, careless, and are just there for a paycheck. Needless to say, I’m never coming back here. I will be finding a new doctor.