1 /5 chloe warren: My daughter was considered a child cleaning for years then when she turned 15 the price changed. Instead of informing us prior to the appointment that the cleanings would double in price they sprung it on us on her last visit when checking out. I did not think this was right and they did end up refunding the money and charging the original fee for the last time since there was no given notice. We didn’t make her next 6 month cleaning appointment and as time passed we forgot. When I called recently to see if I had already paid in advance for her cleaning, I was paying for two cleanings at a time, I was told by Chantel you have to get them done within 12 months or you lose that money. We are 2 months past that mark. I was never informed of this initially verbally or in writing. Also, no post card for appointment reminders? No calls? No email? Most dental practices inform you when you are due for an appointment 6 months in the future but I guess they are more concerned with keeping money for services not rendered. We won’t be back.
