Ocala Dental Care - Ocala (FL)

5 /5 Ryan Cahill: I had an old crown get ripped out, post and all, on Friday during the week of New Years. Nowhere was open... I called Ocala Dental Care and they said come in immediately we will see you right now! The front desk was super friendly and helpful over the phone and when I got there. They took X-rays, it was obvious that the tooth needed to come out and since it was a back tooth... I needed an implant and since they took my insurance, it saved me about $1500. The most amazing part was that then they scheduled me for the VERY NEXT Monday thanks to what I assume was the AMAZING, office manager holding the only open spot available for surgery for the next 3 days. When I went on Monday the dentist did a wonderful job extracting the tooth. He then put the implant and bone-grafting in and stitched me up. Outside of a small pinch from the shots it was a completely painless experience. Its been about 10 days and Im pain free, the socket is closing up super fast and its almost as if nothing has ever happened to it. If youre in a pain and need someone to help you desperately, dont sit around and suffer, absolutely go here! All of the Drs I spoke with were kind, listened to my questions and were happy to answer them all. You just need to be willing and able to pay that day but they do have financing options if you qualify. I couldnt be more thankful it truly could not have gone smoother or better!!!

1 /5 Dara Lawson: PLEASE DO NOT USE THIS DENTIST RUN...Its apparent this office is in financial trouble when they try to force you to pay for dental work in advance before coming into the office. His first appointment was not like that. This is not how you conduct patient care this is disgraceful and against any common respect. We dont have a problem paying for services rendered but not before care is rendered. They obviously didnt take there professional oath seriously. BY Howard DeVaughn FORMER patient. Disgusting

1 /5 Tara Waller: No stars because we were definitely mislead. The girls didn’t advise my son that he in fact was out of their network and tried having him pay over $100 a month for 18 months to get four cavities filled and 3 wisdom teeth pulled. I knew that didn’t sound right. So I called and asked “are you out of network to our insurance!?” Instead of answering me honestly and professionally, I got “that’s how it is. They’ll send you a refund check” failed to tell me it was because of us being out of network. We heard another patient demanding a refund saying “all you care about is money” my son left still in pain and nothing done to help his actual issue for this visit to begin with. They did cleaning and an xray. We will not be returning. Be kinder and be more professional. People work hard and come there in pain. Do better.

1 /5 Saint: If I could give negative stars I would. When I first went in for an extraction they wanted to charge me 5k to replace it and pushed me to finance that cost. I obviously refused and the service on the extraction was mediocre at best. I was in extreme pain for a week, and no I did not have a dry socket. They were simply so rough getting the tooth out that I was left bruised for a week. After, I was told to come in for a follow up and cleaning. When I came in that appointment I was told I needed to pay $140 for tests and exams, which I don’t need and refused ( I had just had a full exam at my extraction). I was then told that I will have to pay for a cancellation fee. When I inquired why (I showed up on time for my appointment) I was met with “it’s our policy.” I politely wanted to know why they couldn’t get my info from my previous provider and indicated that they previously did an exam before the extraction so I didn’t need another exam two weeks after I just had one. I explained I was not canceling my appointment, I was refusing services I don’t want or need and that weren’t covered under my insurance. I never got a logical explanation other than it’s our policy. They tried to make excuses about bacteria and x-rays but I walk in other dentists after 6 Mo even a year and just go right in for the cleaning. It was at this point that a customer behind me was making noises and when I asked him to stay out of it he became very aggressive, stood up, started yelling at me and at one point threatened me. The biggest shocker of this whole situation is not only did the office personal say nothing as this man is screaming at me and threatening me, they actually applauded him. I never raised my voice, I never was rude I simply was asking questions about a policy and they responded by implying I was stupid for asking. I heard negative things about this business, I read negative reviews, but I couldn’t fathom the extent to which they try to fleece money from people. Do NOT go here!!!!! Not only will they try to sell you procedures you don’t need, they are rude, incompetent and completely disrespectful to customers. Your response is absolutely false and a complete misrepresentation of what actually happened. I have a right to not only inquire about charges, but I also have the right to contest fraudulent charges. I have a right to do so without being threatened and accosted by customers and treated rudely by staff. You not only allowed a customer to threaten a 57 year old man, you applauded him. For you to portray my behavior as anything but a customer standing up for their consumer rights and inquiring about additional charges I was NEVER made aware of, is both pathetic and unethical, but it goes in line with the many one star reviews I’ve been reading on here and Yelp about your sketchy practices. So please do respond again so those looking to do business here can have even more insight on how you treat customers and take their business elsewhere.

1 /5 Joy Wilbanks: I’m literally in tears right now because of these people. Two years ago I had caps put on 5 teeth here. I had to come back a few days later after because the a crown fell out. I have one that’s felt loose since it was put in. Then I had another one fall out while I was brushing my teeth. I made an appointment to have it recemented at the same place because I assumed they would do it for free since it’s a PERMANENT crown that fell out less than two years after the put it in. I have 3 other crowns, the youngest is 15 years old and I’ve had no issues so I know this isn’t normal. Obviously those were done elsewhere. When I came in I was told I’d have to pay $97 for an X-ray and EXAM! I couldn’t believe they were charging me to fix their mistake. But, I was already there so I grudgingly handed over my card. It didn’t go through. I realized an autopay had hit my bank and I didn’t have enough in the bank to cover it. I asked if they could at least give me a discount. The receptionist got a manager who VERY rudely explained that since I hadn’t been back to them for my regular check ups and cleanings, since the first PERMANENT crown fell out I had to pay the fee for an X-ray and EXAM. For the dr to examine his own work. She even noted that I’d have to pay it anywhere else! Obviously that’s why I called them in the first place! I said fine I’d pay it with some cash I had in my purse that I’d earmarked for something else, but I told her I would leave a negative google review. She said, “All you people and your threats to leave reviews. I’m sick of hearing about Google and Yelp reviews!” I suggested that meant I wasn’t the only one complaining. Then she told me to leave because I had THREATENED her. I was shocked! I said “I threatened to leave you a bad review due to my honest experience. I drove over an hour to get here and I don’t even know if another dentist will see me about fixing this shoddy work”. I could seriously wind up having to get financing for an implant somewhere else. Then she started obnoxiously repeating, “You need to leave now”. I was mortified. Ive never been thrown out of anywhere. I’m not a nasty person. This is the first time I think I’ve ever asked to see a manager at any business and the first bad review I’ve ever left. Please don’t make the mistake I did in trusting these people. I went with these people to save a LITTLE bit of money but it’s already going to cost me more than I’d have paid a good dentist to do it right in the first place. UPDATE. Since money is an issue right now, Ive called several places to ask for prices and almost every office I called suggested I go back to the dentist that put it in because hed fix it free! Its going to cost about $250. Im grateful that only two places said they couldnt do it for liability reasons. In response to the managers comment, I actually only asked for a discount. This is the only medical or dental office Ive been asked to pay before being seen. I had to leave the dental chair and come right back to pay for work before they started. I was being charged before they even looked at my tooth. Its not like they said that in the off chance that my tooth fell out for some other reason than the doctor either failed to properly secure the crown or (my worst fear) he ground my teeth down too much to hold the crowns, Id be charged an exam fee. I did think they should have done it without any charge, but its not what I asked for. Ill bet that if Id have paid for the exam and X-ray, theyd have also charged me to recent the tooth and made me pay before they did it. I wanted to add, that while I did say she was disguising as I was walking out the door with her CHANTING at me, Ive never been "belligerent" in my life. I certainly wasnt swearing at anyone. Im not wealthy, but I dont typically have my debit card declined. An unexpected situation has caused me a temporary financial issue. That doesnt mean I lack education and class or dont know how to behave in public. I wasnt being treated this way when they were charging over $10K to my debit card.