Orlando Health Imaging Centers - Orlando (FL)

1 /5 Wafaa Basanda: I had an appointment at the Orlando Health Imaging Center in Spring Lake, and my experience was extremely disappointing. The staff member at check-in, was rude from the moment I arrived. She was chatting instead of assisting me, making me wait over 15 minutes before even acknowledging me. When she finally checked me in, she rudely demanded my co-payment. There seemed to be an issue with their system because my payment wouldn’t go through on any of my cards. I explained that I was sure the problem was on their end, but she dismissively insisted that my cards were simply declined. After checking my bank and confirming there was no issue on my side, I asked her to try a different device. She finally agreed, and the payment went through without any problems. After completing the transaction, I asked if she would at least apologize for the inconvenience. Instead of showing any professionalism, she raised her voice and shouted, “No, I don’t!” She then escalated the situation further by telling me she could refuse my service and demanded that I leave. When I requested to speak to a manager, she claimed there was none available because the manager was left!!!! Even after I insisted that I would not leave, they made me wait an additional 30 minutes before I was finally seen. This was by far the worst experience I’ve ever had at a healthcare facility. The staff at this location are unprofessional and rude, and it seems like there is no management oversight. Patients deserve better treatment and respect.

5 /5 Micette Philippe: Best experience I ever had. The technicians were so gentle, kind, respectful, and patient. They showed compassion and friendliness by making you feel at ease during the exams. Overall great experience and I will recommend Orlando Health Imaging Center in Spring Lake to anyone who needs their services. Thank you, ladies, for a fantastic job, from the front desk to my exam queens.

5 /5 Gesline: "I recently visited the Orlando Health Imaging Center for my mammogram and was thoroughly impressed with the level of care and attention I received. From start to finish, the entire process was seamless, efficient, and comfortable. The staff was incredibly compassionate and professional, taking the time to answer all of my questions and address any concerns I had. The facilities were clean and modern, and the latest technology was used to ensure the most accurate results possible. Overall, I would highly recommend the Orlando Health Imaging Center for anyone in need of a mammogram. Their exceptional care, expertise, and commitment to patient satisfaction truly sets them apart."

2 /5 Mary Montgomery: I’ve been going to various Orlando Health locations for 20 years. I arrived to my low back MRI appointment with a few minutes to spare. There was one other person in the waiting room. I forgot my script from the Dr. They said I could email the electronic copy. I sent it, let the woman at the front desk know and then waited 20min. She then told me that she never received it. I showed her the “email sent with date and time. She said I was considered late and would need to reschedule because I was 20 min past my time. This was end of December. So it would’ve been free because I had met my deductible. I asked for the manager. She wasn’t in. She gave me a phone number. I cried the whole drive home. I called and left a vm with a short summary. Never heard back. I went to Advent Health and all was well.

1 /5 Joshua Balduf: Was told that my results would be available in 48 hours. Even on website says can take up to 5 business days for "complicated tests". I got an ultrasound. 5 business days later no results. If you call the number on this listing you get put on an endless hold. After waiting 30+ minutes on several different days no one answered. Terrible service if you are waiting for concerning test results.