3 /5 Dolly Guadalupe: The doctors and medical staff? 10 stars so far. Im seeing Dr. Teixeira, and he has been phenomenal. Im getting a duodenal switch done, and he was super informative. Dr. Laura, and the nutritionist, Gayle, have also been amazing. All of them get 10 out of 5 stars from me.
The office staff, though, leaves much to be desired. Ive been calling since last week to pay the surgeons fee so I can have my surgery scheduled. I was told by one person that only Orlayne can take my payment. Today, Im told that someone else will take my payment and that Id be getting a call back by the end of the day. Its 5:08pm, and I never got a call. Like I said, doctors and medical staff, they get five stars from me. But the office staff leave much to be desired. The customer service is mediocre at best. Im very upset at being told Id get a call back and never did.
As a result, Im giving a 3 star review as a whole. If the office steps up their game and sticks to promises, Ill reconsider my review.