1 /5 Tiantian Sun: Extremely unprofessional & unpleasant experience started with booking the appointment:
- I called to book appt., 2:15pm available. Great, booked that immediately. Then someone called back to ask if I can do tomorrow. I expressed that I canāt, I need to be seen & get medication asap. Then okay, she offered 3:45pm, I said no, because I wanted to make sure I get seen in time & have time to pick up prescriptions. She said okay, 3:15pm then.
- I arrived around 3:05pm, and wasnāt seen by doctor Tim until 4:37pm. The entire interaction with the doctor was no longer than 3 mins. Despite all the hassle, I didnāt say much, just glad to be able to pick up my meds in a timely manner & get out of this mess.
- I drove to pharmacy, was told there was no prescription sent (antibiotic for my sinus infection). Called the office, and left multiple voices mails. No answers. (Their Google business hour is incorrect). I empathized multiple times before I left the office asking if the prescription was sent, and if that was correct. I was assured everything was done.
The level of unprofessionalism was simply unacceptable, now I have rushed to UrgentCare, after wasting my afternoon/evening to go through this process again to get medicine, while feeling ill & unwell. I will be switching primary care doctor first thing tomorrow.