Otto Motive - Jacksonville (FL)

5 /5 Pam Johnson: Thank you to the team at Otto Motive for a great experience. Having a student away from home with a vehicle is ok until service is needed for the vehicle. Searching for a good company far away was a challenge. However, the UNF Parents Facebook group had many parents crediting a local company, Otto Motive, for their reasonable prices, great repair work, good customer service but most of all their catering to college students in the area. Unfortunately, our vehicle needed repairs for two different issues within a few weeks of each other, and they provided what we needed without delay. From answering all my questions long distance to keeping me updated as the repairs were completed. My son’s in person interactions with the staff was positive and we are happy we have found a reliable repair shop in the area. Also, thank you for having a 24-hour drop box. This was a lifesaver for us both times we had to have the vehicle towed. Thanks Bodo and Michael for your patience during our phone calls. Neither of them rushed the conversation or seemed frustrated with all my questions. As a parent, it’s comforting to know that there are still good, solid and honest mechanics around. Thanks again Otto Motive!!!!

3 /5 Pete Derington: Came highly recommended by a trustworthy friend, so my disappointment is amplified. Have an old Chevy that I am restoring, and the engine was knocking. They fixed it, so thats good. But they let me know the engine needed work, and I knew that. Instead of offering to do everything while the engine was torn apart, they just fixed the knocking and put it back together. I asked for an estimate and what all was wrong with the truck and got nothing. They mentioned they would give me an estimate on spark plugs and wires to start there, but after asking for that three times, I gave up. I need a reliable, trustworthy shop and they missed the reliable part for sure.

1 /5 Zahra A: Would not recommend going here. Brought my mercedes in to get an alignment, after hours of sitting there waiting, was told they could not do the alignment and whatever they did caused my suspension light to come on (the light was not on when I brought my car in nor did my car have suspension issues), took it to mercedes yesterday and was told the air lines were broken and needed to be replaced. I am sure whatever they did when they tried doing the alignment caused this issue. I called them back to let them know and was told "they cant take responsiblity for this" They continuously kept asking me if the car had been in an accident after I answered the questions multiple times letting them know it has never been in an accident, pretty sure they were just looking for reasons to "explain" the damage they know they caused. Simple tire change and rotation has now resulted in nearly a thousand dollars in damages.

1 /5 Saman Soleymani: I would 100% stay away from this place. We took our Mercedes to get alignment. After wasting two hours they causes the suspension light to come on and said they can’t to the alignment. They agreed that we brought the car in without any suspension faults. Took the car to Mercedes dealership who stated alignment has no bearing on suspension faults and found that the line was broken and this is what caused the suspension light to come on. Nearly a thousand $ worth of repair and they are not taking any responsibility. Stay away!

5 /5 mauricio martinez: Outstanding Service – Highly Recommend! Took my car in to OttoMotive for repairs and couldn’t be more satisfied. From start to finish, the team was honest, professional, and efficient. They quickly diagnosed the issue, explained the repairs clearly, and gave me a fair price. The work was done on time and the car runs perfectly now. You can tell they take pride in what they do. If you need a reliable mechanic who won’t waste your time or money, this is the place to go. I’ll definitely be back for any future work.