3 /5 Misty Doan: We stayed at the Touch of Heaven through VRBO rentals and paid 1900 dollars for a day and a half because it was supposed to be beachfront property and have a jacuzzi, a game room and a pool. Well we get there and the place is run down , dirty, no jacuzzi,the pool was dirty there was no oceanfront view. There was a big house blocking the so called private beach they advertised. The Airbnb home was dirty as in the towel I dried off with after getting out of the tiny tub they had was so nasty. It looked like someone wiped up the dirty floor and hung it up nice and neat as a clean towel. The air filter looked like it hadnt been changed since the house was built. The air conditioning and TV in the game room didnt work. The TV in one of the bedrooms didnt work. We couldnt get the codes for the beach bikes that were locked up.
My girlfriend was on the phone with VRBO the entire time we were there and nothing got solved.
They charged her 350 cleaning fee and the place was nasty. I wouldnt even sit on the couches. The beds big dips in the middle of them.
They charged her 250 dollar service fee and couldnt explain what that was for. 86 dollar administrative fees. 350 pet fee which she didnt bring any pets.
So by the next day they had offered her 600 back. She paid 350 for a pet deposit so that would leave them giving back 250. Thats is ridiculous. Its not worth it people.
Pensacola looks run-down. Too many businesses and hotels, motels everywhere. The boardwalk was even run down but they are still charging high price.
I used to live there in 1999 for three years and it didnt look this bad.
