3 /5 Ryan Vetsch: Dropped my truck off for a few things. Oil change, tire rotation, water pump and timing belt replacement. First I noticed they didn’t disengage the parking brake before putting it on the lift (habit I do, I should have told them I put it on). Oil change and everything went fine, but the time it took to do a water pump and timing belt was a bit excessive. Dropped off on Thursday, and it was ready to go the following Wednesday. They did say a few bolts had snapped, but don’t think it should take almost a full business week to extract a couple of bolts. Lastly, pricing transparency and doing work I asked for. I was charged an oil leak detection, which I did not approve. Then with the timing belt and water pump, I was told it would be $16xx, then when it came time to check out, it was $17xx. The work seems to be okay for now, time willl tell.
I do like how they did an inspection and tire rotation that came with an oil change, and the ability to drop you off and pick you up from your appointment. A few good things.