5 /5 James Hill: I recently had the transmission replaced on my GMC Sierra 1500 about 18 months ago. It started acting up a little bit and I took it to my good friend Steven Swift at Profast Auto Service on Palofax Street in Pensacola Florida. He got me in right away, executed the warranty on the transmission and had me back into my truck in 24 hours with a full brand new transmission (previous one busted a seal). Dis not cost me a dime due to the warranty. For 20 years it took me a long time to find someone I trust with my vehicle and this is the place! From the very first phone call, the staff was friendly, professional, and incredibly knowledgeable. They took the time to explain the entire process, answered all my questions, and made me feel confident that my truck was in good hands.
The turnaround time for the transmission replacement was impressive. They completed the job ahead of schedule, and I was kept informed every step of the way. When I picked up my truck, it was clear that they had gone above and beyond—not only was the transmission replaced, but they also performed a thorough inspection and took care of a couple of minor maintenance issues without any pressure to upsell.
Driving my truck again feels like a brand-new experience! The transmission shifts smoothly, and I can tell the difference in performance. I appreciate the care and attention to detail that Steves crew provided. Their honesty, expertise, and commitment to customer satisfaction truly sets them apart.
I highly recommend Profast Auto Service on Palofax Street in Pensacola to anyone in need of auto repairs. Its a relief to finally find a mechanic I can trust completely. Thank you for the fantastic service! I will definitely be returning for any future needs. My 2015 GMC Sierra SLT has 238000 miles on it but is running as great as ever thanks to these guys!