1 /5 Cate Rosenoff: After purchasing a vehicle from Bartow Ford with a great sales representative, I naturally took my vehicle to get oil changes done at the quick lane for the first two years of ownership. Two years and about 25,000 miles in, I requested my cabin air filter be changed in accordance with the suggested interval by the manual. The service department advisor stated that it did not need to be changed. On the same appointment, the advisor mentioned that I would need a new set of tires (10,000 miles early compared to average). These two instances seemed suspect and warranted cause for further investigation. After further inspection by an experienced auto mechanic elsewhere, it was determined that my tires were rarely, if at all, rotated at each oil change interval even though it was being logged on ALL receipts/records. Additionally, the cabin air filter most certainly DID need to be changed. Furthermore, after this finding, I performed the next oil change with an experienced auto mechanic due to this poor experience. At this oil change, I found the oil drain plug to be BARELY HAND TIGHT. This service department’s lack of thoroughness and integrity could have cost me thousands in engine repair/replacement costs in addition to a full set of tires. DO NOT recommend getting your vehicle serviced here. I am shocked and more than disappointed, especially after a great purchasing experience with the vehicle a couple years back. I imagine this service department most certainly takes advantage of the average customer who does not have mechanical savvy or know-how.
