Richs Auto Technology Services, LLC. - West Melbourne (FL)

5 /5 Kinshasha Daneu: This is the only shop I trust with my cars. Im new to the area and was recommended to try it out. They have great customer service and warm professional people. Not only did they fix a car of mines that no one could figure out, they did it in a timely fashion. I recommend this place for my own family and anyone else. From a old classic to a the newer cars, THEY CAN FIX IT. If you want to get back on the road take it there. The owner is a nice guy and cares about his customers. From loner cars to refreshments in the waiting area. Thank you guys for your work

1 /5 Val Lombardo: Scheduled maintenance for 2 weeks ago: tires, oil change, fluids. We ended up having to get it towed to the shop on the day of the scheduled appointment. The vehicle sat for 10 days at the shop... with a diagnosis of fuel pump issues. Well, there was an issue with fuel... it was out of diesel. Ended up getting it towed to a real diesel shop, (thank you Ryder Diesel!) for that free diagnosis. Within the hour the other shop confirmed no issues with fuel pumps, had the tires mounted and changed, and were doing the other maintenance. If there had been ANY honest communication from Richs, we would have been content. Better management, honest conversations and better customer service, then maybe youll get back to what you were once known for.

3 /5 Ash ley: I wanted so badly to give these guys a 5 star review BUT I gave them 3 due to them taking ownership of a mistake. preface I have a 2017 Jeep Wrangler Sport Unlimited 98k miles. In January I got my rear brakes and rotors done. Everything was fine for a few days but then I started hearing this metal on metal sound, it was faint at first so I thought it was unrelated then progressively got worse but was intermittent. Jeep owners know why I disregarded this as “quirk”. So I scheduled to have a part replaced due to a slow leak, it was an oil cooler housing. I took it in, they replaced it, and then when I was waiting for my car I noticed it in the parking lot and the guys were under the hood. It was closing time so no big deal, Cody advised it’s an overheating issue they’d be done in a sec. I drove it away and it seemed fine, I picked my daughter up from softball and upon return home my car just stopped. I hit the gas and nothing happened. I contacted them the next morning after discovering it was a clip that was not properly put back. They towed my vehicle at no cost to me, brought it back, fixed it and apologized assured me it was good and it has been since. Today, I replaced my tires and I asked my tire guys if they heard that noise. The one I mentioned earlier in my review. They showed me a picture, which I’ve attached, that shows a bolt missing from when my brakes were done and a metal piece where it shouldn’t be. They found a bolt and fixed it at no cost to me which I appreciated. Honestly even after the clip mishap I was still willing to give Rich’s auto 5 stars, but after finding out that yet again another small detail was missed I think the guys in the back need to be trained better. I work on the outside of my car myself and I put all my bolts in my pockets for this reason, it seems simple enough. Anyway, use at your own risk, I do give them credit for fixing the mistake they made and not trying to charge me for it. I was also nice so maybe that’s something the negative reviews don’t have in common.

1 /5 Mark M: I needed a A/C evac and recharge. Prior to bringing my car to Richs Auto, my car was still blowing "cool" air, just not frigid like it use to be. A different shop had done a diagnosis and told me I did NOT have a leak but they wanted $270 to do the evac and recharge. Richs auto offered to do it for less than that, so I decided to give them a chance and I greatly regret it. I also got an oil change and requested they filled my tires to 30 psi. After about an hour and a half of waiting, They told me I had a leak and needed a new compressor and wanted about $900 for that.....I said dont worry about it then. The car is not worth the repair. I paid $204 in total for the oil change and the labor of the attempted evac and recharge. I got my keys and checked my tires. They were at 28psi. So that right there, shows they did not do their job. Even worse, I turn my car on and it blows HOT AIR!!!!!! I drove for 5 minutes thinking it would kick in. NOPE! I drove back to Richs auto demanding refund for the attempted evac and recharge. Tehy said "no sir". Basically I PAID to make things worse? Before I brought the car in, it was blowing cool! So in short, all they did was vacuum out my freon to back me into a corner to make me think I needed a repair! How do I know this was the case? When I got home, I added $30 can of freon myself. My car blowed cool air immediately. The next day, I had to drive to a place that required me to be in my car for 3 hours. My a/c worked the ENTIRE TIME!!!!! Again, these criminals just sucked out the freon and that was that. If I really did have a leak and they cared about customer service, they could have at least added some freon back even if it were "temporary". BUT the mechanic told me and the desk person that my car was NOT holding the freon and that it was "Spitting it right out!" B.S!!!!!!! My little $30 freon can is still working and car is blowing cold air. Bunch of liars! No honest people at this place. Stay far away!!! See this pic here? This is a fish tank they have in their waiting room. I should have seen this and ran. Its hard to see, but it is long overdue for a cleaning with horrible amounts of algae. Amazingly, it has just ONE fish alive in it. To me, the neglect to clean this speaks volumes in their negligence and who they are as people. Stay away from this place. Mainstream places might be highway robbery, but at least there is more accountability.

1 /5 Bob Estes: A dreadful experience. Incompetent and dishonest. Drove my car in for relatively simple repairs which should take 2-3 days in shop. After 36 days, Rich’s hadn’t finish repairs and couldn’t even get the car started. I paid them $1,482 to get my car out of there. I had it towed ($200) to another shop who fixed it in 2-1/2 hours ($305). Cody, the manager was rude and condescending several times when I asked about why it was taking so long to repair. Zoe, the owner, refused to respond to several phone calls to discuss my dissatisfaction. Just a terrible experience!