4 /5 Helena B: I want to start by saying I have frequented this spa for a long time now and every other time I’ve been there I’ve received work that has been high quality. This has been my only bad experience and I share this so that the nail technicians can be aware.
Two days ago I had a mani/pedi at the spa and the gel manicure I received was partially down my nails, making it look like I have a lot of outgrowth. Additionally, one of the nails is already peeling up. I did come in last thing of the day and I understand if the techs felt rushed because of that. I was really excited about the manicure and didn’t take a good look in the spa, which I should have so that they could fix the manicure.
Everything else about the experience was fabulous, though. My pedicure looks amazing and everyone was very very nice.
It’s important that techs starts the gel polish as far back on the nail as they can. It elevates the quality of the work. And it’s important to get every step of the nail preparation right so that there isn’t gel lifting within two days of being applied.
I look forward to returning in the future but I will be a little bit more discerning so that this doesn’t happen again. It’s disappointing.
