Santé Plus Medical Center | Lehigh Acres | Florida Blue Doctor - Lehigh Acres (FL)

1 /5 Mara Martinez: This place is a joke. Front desk are not professional at all. Hanging around not greeting patients or asking for required documents. I checked into kiosk then took a seat. No one made sure I was checked in. Sat waiting for a while and seen how unprofessional front desk was and left. Medical staff have strong accents and when they speak it’s hard to understand. You have to be Haitian or Latin to some what understand them. I would NEVER recommend anyone here

1 /5 Dunia Gonzalez: I just had the worst experience ever in this medical office. I have never heard of a PCP (Primary care Physician ) That rejects to see a patient because they have a cold per office manager Barbara Lalanne. To make the story short, I called to schedule an appointment because I have a cold, when I arrived to this office I was triage and right after send back to the lobby after waiting for 20 minutes in the lobby, the office manager told me not until I would get a Covid test I cannot be seen. I explained to her I did get a Covid test at home & it was negative. She didn’t care. She said it had to be a professional Covid test from a professional place, funny how she is basically telling me they are not professional because they don’t do Covid test. After this, she told me they could not see me until they had results for Covid test. I obviously called my insurance right away and put a big complaint. Insurance told me, “Your primary care physician cannot reject to see a patient No matter If you have a cold, the flu or Covid, they need to evaluate you”. They can start praying that I don’t get worse because I have asthma and if I do get worse, they are in trouble. Worst clinic in the universe. I wish I can rate them -0

5 /5 Lubin Florvil (Master Key Live): This is one of the best one I have been visiting therefore I used to go at the one in Fort Myers Soon as I visit the one in Lee BLVD i started to comes to see my doctor at the one in Lehigh they gave great service and the team are very friendly and kind

5 /5 Max Dorcelly: I had a positive interaction with the representative at Santé Plus. She was helpful and knowledgeable of her work assignment. I commend her for a job well done!.

1 /5 Dunia González: I recently visited Sante Plus Medical Center in Lehigh Acres, and I was extremely disappointed with the experience due to the poor management and disorganized staff. It was evident that most of the employees lacked the necessary skills and knowledge to perform their duties effectively. During my visit, I needed my prescriptions sent to the pharmacy. The front desk lady assured me that she would inform the doctor to handle it. However, a few hours later, I received a call stating that I needed to come in for lab work before the prescription could be processed. This made no sense, as I had been on this medication for a while. When I went in for the lab work, the medical assistant struggled to draw blood, poking me multiple times and leaving me with several bruises. In addition when the medical assistant was done doing my triage and put in my vitals on the computer, he left the room and left the computer unlocked exposing all the schedule to my view. This is UNACCEPTABLE, in any way possible. I literally saw all the patients information for that same day schedule and I had to call this medical assistant back to the hospital I’m and ask him to lock the computer and to be careful next time because that same way any other person wants they can read all that and put my personal information also at risk. He apologized and locked the computer only after I asked. The main reason I was a patient at this location was because of Dr. Angel Colón Santiago, who provided exceptional care, treating me like family and always listening to my concerns. Unfortunately, I found out she no longer works there. Without her, I have no trust in the remaining staff, and I have decided to terminate my relationship with this medical center immediately. I sincerely hope to find where Dr. Angela Colón is practicing now, as I would follow her without hesitation. As for Sante Plus Medical Center, I cannot recommend it due to the unprofessional and incompetent management and staff.