Serenity Salon & Spa - Ocala (FL)

1 /5 Karen Puracan: If 0 stars was an option, thats what Id give. My daughter and I had a groupon for two facials. First time we called, never called back. So we went over. Waited 15 minutes, in the rain for them to open. Gave up. Tried again. A nice man with spiky black hair greeted us right away. We didnt realize there was a price difference for someone with acne (daughter). So I offered to pay difference. He agreed. Nice guy. Hence the one star. We arrived the day of our appointment, only to find theyd put us down for the wrong day. The man there was very nice, extremely apologetic, and agreed to give us what we needed for no extra charge the following weekend. FANTASTIC. Well, We showed up, and the lady there said he had no right to offer that, and wouldnt honor it. Id have to pay an additional $60.00 or something like that. I refused, as this was our 2nd attempt, wed been promised, etc etc. She dug in. I asked for the mgr, who was conveniently not there. So she texted said me. But by then, I was so angry at this lady that I wouldnt have enjoyed a facial from her had she given in. So I just said "You know, this is the worst customer service I think Ive ever experienced! Very unprofessional! Just forget it. And we wont be back." And we walked out. And will NEVER return. DONT GO THERE.

1 /5 kodakotron: I got my fist perm back in March, I didnt know that my hair was supposed to be checked for thickness and how healthy it was before the perm, my stylist Denise said my hair was good, and permed me with very small perm rods, I said I wanted a Mane like the blonde off "Carrie Diaries". The perm solution burned my scalp and face, I may have been allergic? But no test was done to check. After the perm was rinsed out I looked like a poodle! Some of my hair on the right side of my head didnt even take my perm. She offered to re-perm it in a day or so, Which I declined to do b.c it would have further damaged my hair. Before the perm my hair was long to my bra strap, I have since had so much breakage I have had it cut into a bob. MY hair is falling out in clumps. I spoke with a different salon and she informed me that there should have been spacers in my bands for the rods, to minimize breakage and that the perm rods she used were the smallest and not the right size for Fine hair. I am so upset. I have spoken with the salon twice and she refuses my phone calls. I spent 150$ for this disaster! And a 50$ tip.... The perm was to Relax to the curls I wanted In a few days... And nothing to show but my head balding! I would recommend you stay clear of this salon! I am almost in tears my hair is so ruined!

1 /5 Jennifer Roman: If Google allowed zero stars thats what Id give. Received a groupon for cut and style. Called a couple times but no response, so I sent FB message, responded quickly. Made an appointment. When I showed up for my appointment, the door was locked. I messaged and called again. She messaged back that she had an emergency. I rescheduled. Again same result. I looked in the heavily tinted windows and the entire place is empty.

5 /5 Kara C: Amazing! My daughter wanted purple in her hair so for an early birthday surprise I took her to see Kim on a recommendation. Her hair is beautiful and she is ecstatic. The woman next to us was getting her hair braided and it looked beautiful as well. We will be back.

5 /5 just funnin: Angel gives an amazing massage and Trish does an awesome job with hair. They each have excellent listening skills, and adapt their individualized services to meet the clients needs. My husband prefers a relaxing massage, whereas I have trouble spots requiring a firmer, more therapeutic touch. Angel was great with each of us. Trish took time to discuss my hair, the texture, how it doesnt react to styling, etc. Therefore, she chose a dry cut for my fine, fly away hair. Then she washed it and rather than fight to style it, it fell perfectly! Bravo, ladies. We will definitely return.