4 /5 Jamal Wedderburn: Updated Review – Skin Apeel Day Spa [3/22/2025]
I recently visited Skin Apeel on March 4th for a massage and initially had an experience that did not meet my expectations. While my therapist was friendly and professional, several aspects of the session fell short, including pressure consistency, table comfort, hot stone temperature, and missing relaxation touches like an eye covering. As someone who’s had many massages over the years, I can usually gauge when a session meets industry standards—and unfortunately, this one did not.
However, I want to acknowledge that Skin Apeel took my feedback seriously. They reached out with genuine professionalism and concern, and I was offered a complimentary session with a more experienced therapist. That follow-up experience was excellent and demonstrated a clear commitment to client satisfaction. The therapist was highly skilled, attentive to my comfort, and made the entire session feel restorative and personalized.
I appreciate the way Skin Apeel handled the situation—kindly, promptly, and professionally. It shows they truly care about improving and maintaining their high standards. I look forward to returning in the future.