3 /5 Elizabeth: I’ve been to Sabrina a few times and have always had wonderful service. She’s a very sweet and down to earth person and does great work. However, I arrived 7 minutes late to my 4:45 appointment, due to a broken down vehicle backing up traffic and blocking the entrance to the building…and by 4:51 (6min late) I had received a text that she had already marked me as a “no show.” When I walked in at 4:52, I spoke with the receptionist and was told that after being marked a “no show” you can reschedule your appointment but aren’t able to keep your existing and that my card appeared to have a lock on it, so it wasn’t able to charge the cancellation fee.
So I was marked a “no show” after 6 minutes of being late, due to the entrance of the parking lot being blocked (which I explained to the receptionist) and would have been charged a $30 cancellation fee, if it wasn’t for the fact that my bank blocks unauthorized card charges. Also, the cancellation policy on the site says that if you’re late, you can be seen the same day without penalty.
Other than this experience, I haven’t had any negative experiences with Sabrina or her business and would definitely still recommend smooth as butter for waxing services:)
