Spa and Nail Fever - Miami (FL)

1 /5 patricia cardona: I do not recommend anyone to come to this place. You can see the photos of the horrible manicure they did. The first guy made them even worse, and another person tried to fix them, but this was the final result.

1 /5 Destiny LaFever: I went here last week. & at least 5 nails are completely chipped off. It hasn’t even been a week. Tomorrow marks a week. 105$ for this is awful. Do not go here. They have cheap products. This isn’t the first time this has happened to me at this place. Follow me on instagram. DestinyLaFever (:

1 /5 Delphine Mico: I have been a loyal customer to Spa & Nail fever for more than a year. Coming approximately every 2 to 3 weeks to get my nails done. I have always had great service so far. But what happened today truly surprised me. I got a pedicure, and they had to remove my sandals. At the end of my pedicure, they put back the sandals on my feet and I realized the gold color on the top of a big part of one of my sandal was completely gone. It was obvious that someone had spilled acetone on my shoe. When I spoke to the manager about this, he claimed that I came with that damage already. For a place that I had been loyally going to for more than a year, spending over $100 every other week, I felt quite insulted that they would insinuate I might have made that up, and did not even offer any way to resolve this. That was not cool how they handled this. They completely ruined my shoes, and I will not be able to wear them again. The manager was very rude as well, he raised his voice at me when I tried explaining what happened. The whole thing was really unprofessional. He showed the video surveillance but refused to show me the section where my shoes were located, basically making this exercise useless. My friend and I had enough, so I ended up paying for the service and left. I could tell even the receptionist there was embarrassed for the way I was treated. She apologized and said there was nothing she could do. I will not be going back. And for the people who choose to go to this place, please be careful with your belongings. If someone there is negligent and ruins your things, they will not take any responsibility.

1 /5 H W: The few good nail technicians they had have left. I used Kelly a few times when my normal nail tech wasn’t available. She does an ok job. My nail guy moved so I called and asked to book with Kelly. I was told she has no availability. I said what do you mean? When is her next available? I was put on hold and then told by the receptionist that Kelly just doesn’t want to do my nails. I said what?? I always tip 20% and have been coming to this place for 15 years. Apparently kelly didn’t like that I asked her to fix a nail that she painted badly one time. I spoke to the manager who couldn’t help. So now I ask myself, why is the manager not telling Kelly that she must do her job? At that point I wouldn’t have gone to kelly even if the manager forced her because obviously it would have ended badly anyhow. But this is how this place is run. The employees do whatever they want. They are so rude and entitled. I asked the manager to have the owner call me because this is just ridiculous. Not expecting to hear back from her. I heard from the employees and witnessed myself that she just stops by whenever and grabs cash from the register. I am not shocked at all that this place has 2.6 stars. It only has customers because of the location. Everything else about it is horrible and I only kept going back because of the two good nail techs I had been using for years who no longer work there. They lost a long time good paying customer because of an arrogant and entitled nail tech with an attitude. Do not go here.

1 /5 Delfina Witis Hughes: Nails started chipping after 3 days. Nail tech did a horrible job. Come in and ask them to fix them a week later and then charged me $35. Won’t be coming back. The place is also unsanitary. Will not be coming anymore. Unfortunately lost a customer!