Surgery Center of Key West, LLC - Key West (FL)

1 /5 Amanda Lopez: Its funny how you treat locals or customers for that matter, your front staff called my daughter badgering her because she wouldnt change her appointment time that was already established for Personal reasons, and just now the manager called my daughter to yell at her to take down her review or she would be cancelling her appointment. As someone who has worked in a surgery center this type of treatment is egregious and disgusting please do better with your patients and members of this community, someone at management level should be better understanding at customer service and patient need. Thankfully the doctors treating her are amazing but should take note how this type of treatment reflects on their business, Hopefully the future of this center will be better staffed with quality management in the future.

5 /5 Whadda Yaknow: Just want to thank all my nurses and doctors. Stephanie and the anesthesiologist were beyond spectacular. All other nurses kind and take good care of you. Wish I remember your names. Thank you all

4 /5 Taylor Stubbs: I had a good experience with this surgery center overall. Dr. Blass was exceptional, and the surgery went smoothly. The staff were incredibly friendly and attentive both before and after the procedure, readily answering any and all questions. The only reason I didnt give a full five stars is due to the post-op process. While not terrible, it could be improved. Patients arent allowed to see their spouses or significant others immediately after the surgery. Instead, the staff bring the recovering patient out front and instruct you to get your car. I insisted on seeing my wife because I knew she would be disoriented from the anesthesia. Im glad I did because they were giving her important post-op and recovery information that she couldnt fully comprehend. Consequently, I missed some details because she later couldnt recall everything they told her. This is my main concern with their post-op process: vital information is given to patients when they are not in the best state to retain it. I believe the center should either allow significant others into the post-op area or have a nurse come out to explain everything and provide an opportunity for questions. The current approach feels rushed. Despite the post-op experience, we had a great experience in all other respects. I would recommend this center and would choose it again.

5 /5 Southernmost Surgery and Veins Clinical Dept: I had the pleasure of having a procedure done at the surgery center. The entire staff were incredibly sympathetic during my stressful situation. I was well informed from everyone during every step of the way!!! The staff and my doctor Blass were so informative and caring and really put my mind at ease. I would highly recommend their services and I want to thank everyone there for a great job! David E

2 /5 Derrald Banz: Not impressed!!!!!! My husband was scheduled for a 30 minute procedure. I did NOT hear a word for OVER 3 hours!!!! No updates NOTHING! Finally I get a phone call to meet them outside the building!! Wow!!! No conversation about his instructions or recovery. I have never seen anything like this in my life.