Tavares VA Clinic - Tavares (FL)

1 /5 Paris Antonio (ajparis): I have been calling for a week nonstop, 5 times a day, and it keeps ringing. No one will answer the phone to help me.

1 /5 Kelly Fraser: So, after trying to call many, many times to get an appointment, I finally went in to do it. I got an appointment later than I wanted so I asked if they had a cancellation list. She said no, but you can always call and see if there is an earlier opening. Baahaha. Now I have to cancel said appointment but apparently I have to go in to do that too because no one is answering! Way to help out our vets ladies! BTW, there was no one in line when I went in and I didnt hear any phones ringing, I wonder if they turned off the ringers .

1 /5 Mitchell Rigdon: Never answer the phone, other then that very pleased called three times today and rang until it disconnected.

1 /5 Sheniqua Williams: Good VA clinic, but no one ever answers the phone. I get calls from them to make an appointment but no answer. It’ll literally ring for 10 minutes straight, and eventually stop ringing. Don’t call me and leave a voicemail saying to call back when no one answers the phone. I’ve tried all extensions and it doesn’t matter. They still won’t answer. GET IT TOGETHER Edit: I’ve emailed my PCM, the patient advocates, and I called a left a voicemail to the patient advocates about this issue. This is completely UNACCEPTABLE BEHAVIOR coming from a VA Clinic. I expect a follow up soon. Will update again. Edit 2: Patient advocate called me back and said that there are issues with the phones lines. They are “looking into it and it’s being resolved”.

1 /5 Courtney Doxzon: My husband has been going here several years and the last time he was here was (April 2024), it was terrible. Dr.Oquendo kept on continually insisting my husband had a condition he didnt have and taking medication he never took, only to realize he was reading us results from another patients file. And somehow he missed important results on his blood work. He also made unacceptable comments about my husband/veterans getting increases in their disability claims, stating "Im not accusing you of lying but its suspicious how many veterans are getting increases." Its honestly sad that this is the kind of healthcare veterans are getting. Do better.