1 /5 Steven Bronzell: Had an appointment as first time patient and had such a bad experience. First, the address through all communications (email, text, etc) is for the entire property with no direction on where to park or what building the appointment is in. No way finding signs on property telling patients where to park or saying "Entrance this way" like you would expect for a health campus. So I park and walk around trying to find anything or anyone to point me in the right direction. That took awhile, turns out my appointment is in a whole different building so walking over there took longer. I end up being 15 minutes late for my appointment because of the lack of directions and then am told Ill need to reschedule because Im late. Im late because of the extremely poor communication on TGHs behalf! I ask them to reconsider and the answer was no. I think weve all sat in a Doctors office for an hour waiting to be called, and if you read other reviews for this location you can see that is a frequent problem at this location. And so it seems extremely hypocritical to me that they would not extend the same grace to their patients as they expect from others. Poor customer service on behalf of Susan Bingham for not showing empathy to the situation and poor communication by TGH when providing appointment information and directions.