1 /5 Jane Hamby: Terrible staff communication even with explicit written details on their paperwork well in advance of appointment. To make matters worse, Im about 2 hours away from Gainesville and am 100% dependent on a mobility scooter for getting around. My husband and I arrived for what we thought was a consultation appointment on March 20th to determine a plan for multiple oral issues I am experiencing. When the DDS came in to see me, she was more interested in the allergic reactions I experience from medications and some foods like shellfish that include anaphylaxis episodes upon occasion. She asked why my Dentist didnt include information in his referral of the recent experience in his office while taking care of a filling. We had no answer and the conversation wasnt at all what we expected. For some reason she felt compelled to "educate me" on the types of allergic reactions and when she asked if we took photos during an episode, my husband just shook his head in disbelief and we
both realized we were not in a good place and told her we were leaving. While exiting the room, she said we only do extractions here which was not the impression given by staff making the appointment. All total, over 5 hours of our time was wasted as well as the $158.00 fee paid upon arrival...for what, we have no clue. Several days following this experience, we got in touch with one of UFs Patient Advocates and only hope she has steered us in the right direction this time for a professional evaluation. Having left a message on April 11th and again today May 1st for scheduling to get in touch with us, we remain in a holding pattern for someone to return our call(s) as dental issues continue.
