1 /5 Nicolle Napolitano: Vivid Nails was recommended by a family member. When I walked in, I was greeted with a smile and an absolutely beautiful salon. I was super excited to possibly have found a place that I could settle again. It was the day before my birthday and I had a specific look that I wanted so I asked for the owner, Tony (?). I had just finished a pedicure and was given excellent customer service. I expected nothing short of the same for my next experience…
I was hesitant to post here because I’m not one to complain, however, I left completely frustrated. Tony proceeded to tell me that GELX was better than acrylic and I should give it a try & for whatever reason he convinced me and told me he could get the look in the last picture posted. As you can see by the pictures, that is NOT the look that I left with... I knew halfway in the process that it was not going to turn out ombre as I stressed my want and my nail color was not what was shown… I expressed that to him and he explained that “ everyone has their own technique “ so , I trusted the process.
When he raised my pinky to ask me if I liked it, I point-blank told him I did not and things suddenly went quiet as he proceeded. I left out of the salon paying $175 and still even tipped them because I thought he did all the work, It would be the right thing to do. With this being said, I will never return for the way he let me leave his salon that day. As you can see by the video with no nails on, that’s the result of soaking off I even repainted them just to get me through a few weeks so I didn’t feel like my money was total waste. ( a lesson to myself). Gel X is not for me… Nor is vivid salon. I’ll let you be the judge of the pictures if you would’ve been an unhappy customer leaving that day as well…
