1 /5 Alexandria Foley: I came to this shop for one thing: an oil change. From the second I walked in, the woman at the front desk acted like I was an inconvenience. That should have been my sign to turn around and leave, but I had an appointment and needed the service.
A man handed me a quote recommending over $600 in unnecessary work. I called my boyfriend, decided absolutely not, and told the woman at the front desk clearly, "Literally just the oil change. Nothing else. No upsells." She called to the back saying, "Yeah, as expected, just the oil change," with a snide attitude. I should have left then.
When they were done, they handed me a bill for $341.68. They had added additives and washer fluid I specifically declined. When I asked if they were required to complete the oil change, the man lied and said yes. Based on that, I paid.
Once in my car, I called my boyfriend, my dad, and looked it up myself. None of these extras were required. They were just upsells they threw on after I told them not to. I went back inside to ask why I was lied to and ignored. The woman got immediately nasty but called the guy back up.
His excuse? "They’re already in the car. You should have said you didn’t want them." I reminded him that I did, and looked at the woman for confirmation. She rolled her eyes again and said, "I’ll just refund you, and I’ll even give you your $3.50 back for the washer fluid since technically it’s not required for an oil change." Her tone was sarcastic and full of attitude.
I did get a refund, but only because I stood my ground. My boyfriend called and spoke to Wayne demanding an apology, which of course, we never received.
This shop is dishonest, predatory, and openly disrespectful. They count on customers not knowing better and they punish you for speaking up. They made sure we absolutely will not be returning or recommending them to anyone.
