Westland Mall Dental, P.A. - Hialeah (FL)

1 /5 Jose Alicea: Today (9/28/2024) after 2 years visiting this Office, Dr Carolina Ospina REFUSED to comply with one (of Two) Cleanings per year , with No Copay included in my Dental Plan Insurance - AETNA, that annually were done by any Dentist in this Office. On top of that, the Dental Assistant (who refused to disclosed her name) was very rude and ordered to get "Out of the Office" .. should be in Video how discourteous she was.

1 /5 Anairis Morales: My experience and my family members experience was extremely the worst at this place. To begin my own experience they take hours to make you go in even if you have an appointment. This happens no matter what time or day of the week you go. They ran my insurance according to them but they never showed me why it was that amount they only told me I had to pay such amount. Everyone has a poor spirit like they don’t want to be their. When i got my cleanings and xray they never explained anything to me and the cleaning was super painful and I have never got hurt in a cleaning before like that. It was a regular cleaning and they were rough. Now that i went to a new place I saw that my insurance covers more and that i only had to pay 26 and according to westland mall dental i had to pay 120 dollars and never explained why. The same thing happened to my brother he had medicaid and they said he had to pay 2500 dollars and that they could do it the same day. A surgery requires you to take certain precautions before but they did not care about the precautions only taking the 2500 dollars. We decided to not do it that day and called the insurance and insurance said they can’t do a procedure same day that they need to send documents to insurance to get approval and that how he had medicaid the maximum he could of payed is 500 not all that money. They asked for the code and when we asked westland mall dental they did not want to give the code that supposively they said that would be used and why the insurance did not cover. They just wanted to take 2500 dollars. This place is a fraud. It is also super unprofessional and unethical. I do not recommend it at all.

1 /5 Legna Hernandez: Wish i could give zero stars just to post .well They started talking while doing a filling on me about what to buy for a birthday party and I had to wait there with my mouth opened and uncomfortable the whole time which took them awhile , after waiting so long to go in for the damn filling on my tooth .... this place just sucks. I gave it a try casue I use to come here when I was smaller but i dont recommend it at all. its been more than 6 months and I still cant forget how uncomfortable I felt there. Plus the place needs huge updates .

5 /5 J. Lopez: I haved a great experience the staff was very friendly and nice not to harsh you got in fast and left super fast and my daughter loved it they are the best.

4 /5 Leonel Mendez: They recently replaced one of their dentists and the male dentist is superb. I had 2 crowns done. Wait time for crowns are typically 3 weeks give or take. The new male dentist is very professional and attentive to my needs. I understand the negative reviews but the new dentist has made a much needed change for the better. Finally they are on the right track. I reduced a star because i personally feel that crowns should be done and ready in a quicker time frame. The staff and dentist are great though.