American Eagle - Pensacola (FL)

1 /5 Aly Bennett: The staff at this store could absolutely use additional training - not only in processes but customer service. I’ve had two experiences with Haley and she should flat out not be on a register. Doing a return here today - a process that should have taken

1 /5 Mary White: This is one of the worst stores in the mall for people of color, and I say this because I purchased a pair of jeans. They left the sensory on them, so I took them back so that they could remove the sensory from the pants so that I could wear them instead of the clerk that work there that was standing there texting on her phone did not say a word to me so I told her that you all forgot to take the sensory off my pant instead of her saying sorry she look at me and said do you have a receipt, keep in mind I had just walked in the store and straight to the checkout counter, if she were during her job she would have noticed when I came into the store. Instead, she was stealing time by texting and not working. So, if you are of color, beware of the craziness within this store.

2 /5 Cira “Kiki” Arcaute: I went there on a Friday looking for a specific pair of jeans. I asked one of the ladies (who I can only assume was the manager ) she stated they only sold those online. She was not helpful nor welcoming at all. She looked miserable to be truthful. I guess I walked in on her bad day. I will say the other young lady at the register was very sweet and helpful . Unfortunately I wont be back Id rather make my purchases online.

1 /5 Heather Parrish: Very rude customer service. Its terrible that my 12 yr old had to see that.

1 /5 Cosse Studios: Rude manager. very bad customer service. Order not prepared when arrived so out of stock and wasting my time. If the order was “ready upon pickup” then she could’ve canceled it ahead of time since she said they were out of stock. Or offered to substitute