Banana Republic Factory Store - West Palm Beach (FL)

4 /5 Jean M: The store is very clean and well-organized, making it easy to find everything you need. I also really appreciate that they consistently have great sales. Oscar was absolutely amazing—warm, friendly, helpful, and very knowledgeable. He made the checkout process feel welcoming and pleasant, which I truly valued. However, I did have an unfortunate experience with another staff member named Natalia. When I asked her for help with a specific size and color, she had me waiting over 10 minutes, even though she didn’t appear busy at the time. Eventually, I ended up retrieving the items myself. I also felt uncomfortable when she commented that the size I asked for didn’t seem like it would fit me and instead suggested a different one—even after I told her I had already tried that size and it was too big. Despite my request, she brought me the size she thought I should wear, not the one I asked for. That interaction left me feeling dismissed and disrespected. While this one experience left a bit of a bad taste in my mouth, I want to emphasize that everyone else I encountered was welcoming and kind, and overall, the store maintains a positive atmosphere.

5 /5 Nadine Juste: Are you ready for the 411? Here we go…I travel back and forth between New York and Florida. Whenever my husband and I come to Florida, we always make a trip to Tanger Outlets Palm Beach to visit our favorite Banana Republic Factory Store in West Palm Beach. This store always has the greatest selection and about to say it, is better than New York stores sometimes. The pieces are unique and I am always asked where I got my pieces from my NY peeps. This store is always immaculate because who wants to shop in a disarrayed environment. The most important thing to me is customer service and it is top-notch at this location. Tannisha and the crew are on point and did not disappoint! Because my husband visits more often than me, they know him well so entering the store is like being treated like royalty. Oscar and Katia were attentive and followed up on all asks. The young lady in the dressing room I knew was sick of me and how many times I came in to try on clothes. Also, shout out to the new guy as he was as humble as ever and you could tell he was nervous but was figuring it out and just as pleasant. From the point of entry to the point of exit, our experience was amazing! Give this team 5 STSRS AND A RAISE!

5 /5 Jaleesa Allgrove: Great store! However they open at 11am on Sundays at Tanger outlets. Google needs to update their listings for hours of operation.

4 /5 Rohini Yalamanchilli: Very good store for office wear both men and women. Quality formal shirts and blazers. Excellent patterns of petties. Shopped some good stuff here.

1 /5 Thomas Kovacs: Purchased a $ 100.00 jacket and asked the manager lady if I can have the hanger. She said no. I said I can pay for it. She refused. I said that stores of this caliber give you the hanger. Even Walmart does! She said arrogantly, go to Walmart and buy a hanger. What a poor attitude! Bad experience, no longer want the item, may return it. Store is not recommended!