Old Navy - West Palm Beach (FL)

5 /5 Noel male Johnson (Imperial Highness): Very clean environment, great customer service, customer friendly, great prices, and I enjoyed my first visit.

5 /5 Tina M: I have seen a couple of negative reviews about this store recently, and I just want to say that I had a very good experience earlier this week. I needed to return a shirt that I had bought online. I went to the store, found the customer service desk and got in the line behind the customer who was being served. A staff member came up the desk and offered to assist me. I’m sorry I don’t remember her name, but she was very pleasant and polite. She did the return very quickly, and then tried to help me find another item that I was interested in. I was also greeted pleasantly by another staff member. I did not go in the dressing room, so I can’t comment on that, but the store in general seemed well organized and clean.

2 /5 N Charmaine: Place in running down hill. Customer service didnt even exist. Seem like everyone was MIA. Dressing room literally had a WEEKS worth of clothes in each room. Everything is marked so high and the quality is horrible. Gap needs to close Old Navy down.

1 /5 60Plus_6pm: I just left the Old Navy on PBL BLVD IN WEST PALM BEACH FLORIDA. The worst experience the manager that’s on duty today 11/11/2025 @11:20am. It was a complete nightmare the manager was extremely rude and unprofessional. She was sassy saying unprofessional things under her breathe. Sad part all I ask was for her to return my items under the correct order number. She scanned 1 item from GAP and was willing to to accept it until she became overly aggressive because I wanted the order number put in. Then said threw the outfit down towards me and said you have to take this back to GAP. When that’s not entirely true. Well I’m going to call corny because I am completely taken aback at this type of behavior !

1 /5 Anisha Brown: Worst old navy I’ve ever been to. I called ahead and spoke with a male associate about a pair of shoes for my toddler the app said they were in-stock but rather than assuming I called ahead. The employee continued to ask me a variety of questions size color item number I provided him with everything and he preceded to tell me that it said they’re were a couple left (exactly what it said on the app). So I asked if he could grab and hold them for me he mumbles and says sure. My daughter and I go in, no one is at the front so we wandered around the store looking for the shoes or someone to help. We came across and employee I really wish I got the name of she was helping what looked like a new employee put items away so I figured she could help. I walk up and ask her about the shoes and where I could find them. She had a look of disgust on her face as if appalled I was asking her. She said she’d look for the guy I spoke to because she doesn’t know who it is. I’m not sure how that was helpful locating the actual shoes and where there were more in the store. She comes back and tells me he doesn’t have them. So I ask if she could help me find a pair and she sighed and told me she doesn’t know. At this point I had given up on the shoes I shouldn’t have to try SO hard to find and purchase an item and be met with such attitude. Especially since old navy has always been the absolute best with customer service. I went to speak to an assistant manager, the employee preceded to follow me up and stand there with her hands on her hips and when I opened my mouth to speak starting yelling over me. The assistant manager just stood there letting it happen. I gave up and left. Worst location ever. Worst management ever. And I work in customer service no employee should ever treat a paying customer like that let alone an assistant manager. I could’ve found more help on the app….