Burlington - West Palm Beach (FL)

2 /5 Melissa Hanselman: Lines are way too long. Youll stand in line longer than Youll spend actually shopping. They also now have security that has to let you in through a rope. Like youre going to VIP section in a club

1 /5 Fl Chelle: I was in the store with my kids. Found a few items of clothing put on layaway. Come back to the store to pick up & now an item is missing. Was already in the store pissed cashier being careless. Now I’m closing the store credit card. I’m pissed kids spend two hours in the dame store.No more layaway.

1 /5 Myrka Altidor: To Whom It May Concern, I am writing to formally express my disappointment and concern regarding an incident that occurred during my recent visit to the Burlington location that I regularly shop at. While my boyfriend and I were browsing for candles, a store associate who was not someone I have seen working there previously stood in the aisle with us. My boyfriend politely asked if a specific candle scent was available. The associate responded dismissively, stating that what was on the shelf was what was available. We thanked her and continued shopping. Shortly afterward, my boyfriend and I selected two candles and proceeded to another aisle. At that point, loss prevention approached us and asked if we had placed a candle inside a hood or pocket. We immediately showed that we had nothing hidden. The loss prevention officer was professional, kind, and apologized after confirming that we had not taken anything. Unfortunately, the situation did not end there. Loss prevention returned again and explained that the associate had accused us of placing merchandise in our sleeves something that is physically impossible and absolutely did not occur. Once again, we were cleared, and the officer apologized and told us to enjoy our shopping. Although the loss prevention staff handled the situation respectfully, the false accusation itself was humiliating and deeply upsetting. This experience completely ruined what should have been a normal shopping trip. This store has been my regular shopping location, a place I usually enjoy visiting, but after this incident, I no longer feel comfortable returning. I hope this matter is taken seriously and addressed appropriately, as no customer should be treated this way without evidence.

3 /5 Mohammad: There are various ways to shop there. They offer many Christmas items, but the organization, display, and customer service need improvement.

1 /5 Marisol Munoz: Today with ANDREA I had the most unhelpful experience, I had to return some sandals that were to big. I had the receipt, I had the sandals and also the original tags of the product, however it didn’t have the (store tag). The product was ran up by the store with another barcode. So when I tried to return they told me I couldn’t and that the store would never do that…. the manager name was Andrea. I also didn’t like instead of her at least apologizing for what the previous employee did wrong… but nothing. Instead she stated they won’t do that and she can’t help me… , and now I am paying for the consequences? Very poor customer service for returns…