Kohls - West Melbourne (FL)

3 /5 Kathi Cacy: It always amazes me that I can never find my size. I found several different shirts I liked and the remaining sizes left was x small, small, or x large. On display were several different color t-shirts on sale and only one pink t-shirt, which was small. Only one on the main display.

2 /5 Em Pee: I had to stop in today to return/exchange a pair of sneakers I had purchased for my son’s girlfriend. Behind the counter stood a middle aged (mid 50’s) women of Indian decent. I approached and explained that I had purchased these sneakers that were half a size too small (9 1/2) and needed a size bigger in exchange. The women started to question very loudly I might add who the sneakers were for and how a young lady “could be 16 and have a size 10 foot and still be growing.” She was so loud I felt insulted for my son’s girlfriend and you could only imagine the embarrassment I felt with a line of people waiting for their turn in back of me. I just couldn’t understand why this was such a big deal to this women and why she found the need to make it her business to tell everyone in our vicinity. If that is what you guys call excellent customer service I can only wonder what the face of bad service would look like!

1 /5 Natalie V: If you buy something from here make sure and plan to return. Make sure you have at least 30 mins to wait in line to return. For their returns they are with checkouts. Disappointed. All 5 cashiers are not working which makes it even longer. Dont shop here if you may have to return something. UPDATE TO THE KHOLS RESPONSE you had the coverage in fact your fifth cashier kept leaving her station after she checked someone out.

1 /5 Nika J: Today I was waiting at the checkout line for awhile and once the line started getting busy, a young lady came from behind the counter and asked all of the people behind me if she could assist them at the self checkout line so that they didn’t have to wait. However, I was next in line to checkout and was waiting longer than the customers behind me. This is not the first time that I have experienced bad customer service at this location. Sales associates are rude or will see you walk in the store and won’t even acknowledge you.

5 /5 Lyssa R: Very large store. Good prices. Good quality clothes for men, women and children. Home goods are nice. Make-up and perfume counter is nice. Checking out is a little confusing with ropes like a Disney World. Worth going.