1 /5 Porsha Moshood: Subject: Concern Regarding Return Policy and Customer Experience at Governor’s Square Mall Rainbow Location
Dear Rainbow Customer Service,
I hope this message finds you well. I am writing to express my concerns regarding a recent experience at your Governor’s Square Mall Rainbow location in Tallahassee, Florida.
As a loyal customer since my middle school days in South Florida back in 2003, I have always appreciated the variety and affordability that Rainbow offers. Now residing in Tallahassee, I frequently visit the Governor’s Square Mall Rainbow store. However, during my recent visit on April 9 2025 . I encountered an issue that I believe warrants your attention.
I attempted to return some sports bras that I had purchased. I was aware of the seven-day return policy and understood that I would not be eligible for a cash refund. However, I anticipated receiving store credit for the items. After waiting in line, I was informed by the management that returns of intimate apparel, including sports bras, are not accepted, even for store credit. This was particularly frustrating given that your fitting rooms are currently inaccessible to customers, as indicated by prominent signage stating that trying on items is prohibited due to corporate policy.
This policy essentially compels customers to purchase items without the opportunity to try them on, leading to potential dissatisfaction and financial loss if the items do not fit or meet expectations. When I requested to speak with management, an employee named Aaliyah identified herself as the store manager and stated that she was adhering to corporate directives regarding fitting room closures and the no returns/exchanges policy on intimate apparel.
I feel that this situation was handled without the compassion and understanding that I have come to expect from Rainbow. The inability to try on items combined with a strict no-return policy on certain products places customers in a difficult position.
Ultimately, I left the items and the receipt at the store, resulting in a total loss without receiving any refund or store credit. Additionally, I observed that the staff gathered around the manager during our interaction, which created an uncomfortable atmosphere, as if it were a display of authority rather than an effort to resolve the issue.
This experience has left me feeling undervalued as a long-time customer. I believe that policies should be implemented with consideration for customer satisfaction and that staff should be trained to handle such situations with empathy and professionalism.
I kindly request that you review this incident and consider revisiting the policies and training procedures that led to this outcome. I would appreciate any steps you can take to address this matter and restore my confidence in shopping at Rainbow.
Thank you for taking the time to address my concerns. I look forward to your response
