1 /5 Cristina Cornileac: Very poor customer service experience. I left the store feeling confused and uncomfortable, as if I had been taken advantage of.
At the register, the cashier first asked whether I had a phone number on file. I said no, and she told me that without a phone number, returns are not allowed. This was surprising to me, as I have never encountered this practice elsewhere in the U.S.
I then said I was willing to create an account. However, the cashier proceeded with the transaction without actually registering my phone number, and I was not given a real opportunity to comply with the requirement.
She scanned the items and gave me a total of $100.99. While still at the counter, I mentioned that I no longer wanted one of the bags after noticing a defect. She told me the bag had not been scanned and that the price would remain the same, which was confusing and unpleasant.
After I paid and received the receipt, I asked when I needed to provide my phone number. I was then told it was “too late,” that everything had already been processed, and that because no phone number was attached, I would not be able to return the items.
The entire interaction felt disorganized and unfair. Clear communication and transparency were lacking, and this is not the level of service I expect as a customer.
