2 /5 Eliani Martinez: This jewelry store receives a lot of publicity about its “excellent customer service” and how much they care for their clients, but the reality is quite different. When you visit in person, the service does not live up to what they advertise: the staff is distant, unhelpful, and far from the professional treatment they promote. It’s honestly disappointing, as the high expectations created by their marketing are not reflected in the real experience.