1 /5 Rae F: To start off, customer service is TERRIBLE. They sold me a CRACKED one carat diamond engagement ring.. Their suggestion to “make it better” was to try to charge us MORE for another diamond, charge us more for an entire other ring that I DID not want. I wanted my ring. I have not even had the ring a MONTH. My fiancé bought it day or so before mothers day. I was proposed to in JUNE and 3 days after receiving my ring I notice a large crack with a chip missing out of it. Even had it examined by another jeweler, and they confirmed there is NO WAY we or I would have damaged the diamond. Because the band has 0 damage. 0 scratch’s. I wouldn’t even rate this place a 1 star because of how RUDE, DISRESPECTFUL, and outright DISTASTEFUL THIS ESTABLISHMENT AND EMPLOYEES ARE. DO NOT GO HERE!!!! BEWARE! I will following up with the BBB, as well as an attorney. How can one crack a DIAMOND, but not damage the gold or band itself? They couldn’t even answer me that, they said and I quote “things happen.” I work from home, I do not do construction. Breaking a diamond is NEARLY impossible. Go spend your money else wear, I BEG of you. Do not be us. Back story they took a smaller diamond out of this ring and replaced it with the said diamond and that is when the diamond was cracked. WHICH IS WHERE THE INTENSE PRESSURE WOULD HAVE COME FROM TO CRACK THE DIAMOND during the setting process!!! TERRIBLE AND VERY DISHEARTENING!!!