5 /5 Jalah: I would like to express my gratitude to Shane Longstreet ! This man was able to fix a GREAT mistake that was made on my account in a matter of a few hours. He showed persistence in making sure that I was satisfied by the end of the call & calmed me in every way that I needed to be. As a loyal member of direct auto who was considering leaving, I would like to thank Shane again & again for the great work he has done today to keep me with the insurance company that I once loved & still do !