1 /5 A. Moore: The stone in my wifes earrings came loose from the setting. Took them to Friends to have it re-set and inspect the other one to make sure they are both secure. They told me it would take a week. It took 3x longer.
When I looked them over after I picked them up, I found the diamond was still loose in the setting. Went back to the store and with my confidence in the jeweler compromised, I got my money back. I took them to another local jeweler and he informed me that setting was not done properly (obviously), the earring is full of tool marks and there was a crack in the setting (missed/or caused by friends). The new jeweler was quite aware of Friends jeweler. He said he has known him for more than 20 years and told me he was "burned out" and ready to retire. Judging by the quality of his work, it seems hes lost his pride in his work. Save yourself some time/headache, take your jewelry elsewhere.