2 /5 Thomas Mccallum: Hub international purchased the Scarborough company some years back. The Scarborough company was known for customer care and fantastic service. I was with Scarborough for over 30 years and never had one complaint. When hub international took over the entire organization took a downward turn. I just canceled my last policy with them which I had held for over 30 years. I am so glad to be done with this company. Its impossible to get through to a local agent, calls are never returned, callbacks, on the rare occasion that a representative is reached, never happen. Dont expect any type of customer service or competitive rates from this company Stay away at all costs!