5 /5 Tamara Niedermann: I am so grateful to Sylvia and Carl at Maitland Jewelers! I wanted to get my engagement ring and wedding band cleaned as it’s been almost four years since I’ve had them professionally cleaned. Since I drive by Maitland Jewelers all the time I decided to call and see if they could clean them even though they were not purchased there.
While I was on the phone with Sylvia I remembered I had a necklace, also not purchased there, that needed repairing. The necklace, from my wedding, is incredibly special to and I was heartbroken when a few weeks ago the chain broke. However, I realized that I had a second chain from when the original jeweler messed up the inscription. But I couldn’t figure out how to get the chain from one pendent to another.
Enter Maitland Jewelers.
Sylvia quoted me $30 for the repair, and let me know that they wouldn’t be able to do the repair until after Christmas. Perfectly reasonable since it’s probably a very busy time for them. Not only did they clean my rings for me at no cost, but the jeweler, Carl, was able to move my necklace chain from one pendant to the other while I was there in the store. And because it was a quick and easy fix he did the repair at no cost.
My experience at Maitland Jewelers, how kind they were, and how they made me feel meant so much to me. I will absolutely go back to this store when I next need a gift for myself or someone I love. Thank you, Sylvia, Carl, and the rest of your team! Have a very happy holiday season!