The Best 12 MEDICAL SERVICES near Lakeland, FL (Part 3)

Ericka Rojas Dr. Cubelos bedside manner was lacking. My issues were ignored and she referred to my labwork from 6 months ago when I brought up separate new issues. Dr. Cubelo didnt like that i questioned that and refused to help me further or talk to me. Why would my labwork from 6 months ago be the answer to the problem I am having now? Wouldnt I need new labs? I want a redund from my co payment. Not only was I not helped BUT I was ignored when I have a few other questions that I needed addressed. The receptionist kept apologizing (Dr. Cubelo made her the bearer of bad news instead of facing me) and I felt bad. I thought seeing a woman, she would understand better. Guess not. Beware of Dr. Cubelo, resident of LRH kathleen campus and beware of her supervising doctor, Dr. Michael Lam. I was also supposed to be referred out to GI and have yet to hear back from LRH with that as well. It has been almost a month.

Leandra Bennett Monika and Chrystal in Urgent care were rockstars! They helped me get my insurance sorted because I really needed to be seen. There was less than a 5 minute wait to be seen. I was so impressed with the nurse, Dr, Nurse Practitioner, and Radiology tech that helped me today. Everyone was very kind and informative and explained everything, every step of my visit. I was very, very amazed. The campus is beautiful!

Fuz MSP 9:11 AM, October 18, 2023 Emergency attendant… lady comes in with possibly ACL tear & she mentions there is no insurance… she makes the most unprofessional facial expression??? We allow this behavior in areas of such profession??? Sighing and all. This unprofessional lady should be fired and blacklisted, a place where people are obviously in enough pain to waste time which is an invaluable artifact… to be treated which such disrespect. Individuals who use their position to beg for a greater pay and get special treatment, what a joke. This establishment looks like a joke a un-comical one, do hospitals no longer have standards they must abide by? Or can any home be a ‘hospital’ now? This place is in need of grave reestablishment. “If it’s heaviness, it’s pain” said by this ignorant lady. How are beings, who can barely state what they think or feel mentally… supposed to know how to perfectly describe their physical, unbearable pain? 9:34AM this lady is talking about her dietary choices out loud whilst everyone in here is waiting to be tended to, inconsiderate witch. 10:29AM I was moved into an emergency room a few minutes ago, service was okay. The rush they’re in is something you can feel. The horrors laid in the bathroom… bodily fluids… everyone knows the dangers but I have provided these images and you will make your own observation and thoughts. 12:01 PM Blood has been taken and some medication has been given.

Candi Gomez I love my doctor Alexandra Von Lindeman, but some of the ARNP get to nervous with some conditions jump the gun and send you to the hospital via police escort when not needed. I get concerned when going through the urgent care if my PCP isnt available and try not to us see them anymore. However all in all except for that one situation the office is great and my doctor is amazing. The care is there and I recommend them.

Lyndsay Morgan Money Money Money. I had an ER visit a year ago that my insurance picked up. A small bill slipped thru the cracks so I resent it to them they said they would get it handled. But until this SMALL bill is taken care of these people would not make an appointment what so ever. Mind you TINY amount of money. I could pay it but I pay insurance thats why I have it. I have never encountered a place so greedy and the staff be so incredibly hateful. I said the Dr referred me to your office to make an appointment within 3 days. "Well that doesnt mean you get seen in 3 days and you have a balance so you need to talk to patient accounts anyway" ummm I know I wouldnt be seen in 3 days i was just letting you know how I ended up calling your office...but thanks for your kind soul. The lady was so short and so hateful. Not to mention I was on hold for 45 minutes prior to getting a human. Going to a cancer center is scary as it stands. But to have to argue of pennies in the dollar and be spoken to like garbage I feel sorry for the people who have no choice but to go here. Shame on you all!

pJ noneyourbusiness My husband went there, he had to get a catheter removed, while the nurses were prepping. One nurse dropped a glove on the floor. Then she attempted to pick it up and put it on her hand. I told her to throw that glove away and dont use it. No wonder patients get infections, she needs to go back to school. Need to get people who are more educated.

Leatha McCloud Too laid back, not patient conscious. Could use some better patient etiquettes. Need adult wheelchairs.

Nannerl Mcpherson I have been taking my newborn and my toddler her for the past two months and all I see and feel is welcoming very professional , dr Susan is so professional and knows what she’s doing and I feel her energy that she loves children and the medical assistant don’t remember her name but she’s so professional and polite Thanks Nannerl!

Kimbrea Whaley Whaley These people here don’t care about there patients AT ALL. I go here to see a doctor they have very bad attitudes. When I try to get something important done for my health they are sitting at there desk laughing. When I call to get things done regarding my health there is some lady name Twana that always seems to think something is funny. The bad thing about it is she knows my mom. I hate when I go to see a doctor or nurse and the people who work there know people you know. They are extremely rude and non caring about there patients. And the last time I came in the “so called doctor” acted nice and caring at first and her and my mom chit chat after the appointment for 25 min. She pressured me to get birth control when I Insisted I did not want it again. They need to fire the entire team and hire people who care about all of there patients.

Eric Nelson My wife and I had an awesome experience. The front desk staff was engaging, friendly, and knowledgeable. The doctors assistant was a new employee and did a nice job. When she didnt have an answer, she knew well enough to reach out to a senior staff member. The doctor was outstanding. She really made us feel comfortable and was very attentive to our thoughts and concerns. A-1 service!!!!

Silver Flies! It closed down earlier than it says, I showed up there at 6 and they said they were closed even though in the website it says they close at 6:30, made me late to work.

Trish Allen This endocrinologist almost killed me. She argued with me that I was adult onset diabetic, because I became insulin dependant at 29 (Im 52 now), even though I told her I had issues with sugar as a child. Ive never been tested to confirm what kind of diabetic I am, Ive just had doctors, like her, dismiss me as non-compliance or whatever. Rather than test me to be sure WHAT KIND OF DIABETIC I AM, she gave me meds contraindicated for insulin dependant; I ended up in the hospital. When I came back in (for the last time), in front of me she told an intern, in a condescending tone, that "some people dont tolerate that medicine", after I told her what happened, basically labeling me as non-compliant yet again. I did not "not tolerate " it, its CONTRAINDICATED! I shouldve known better and not taken it before researching myself but I trusted her. Ive since switched to a wonderful Dr that has taken the time to listen to me and tested me to confirm I am, in fact, a JUVENILE DIABETIC!!! My new Dr.- Dr. Hernandez, at IMA, is wonderful, if youre looking for a Dr...avoid this place at all cost!! Shes lucky I didnt sue her! hmmm I still might report her.

Kendra Allen I was seen at 8 weeks by a midwife group, found out I was having twins so I couldn’t be seen by them any longer. I called here to be transferred, they told me to bring all my paperwork. I did in the beginning of December. I filled out my transfer forms so they can request any additional info needed from my previous office. I was told to give it 2 weeks. Okay no problem. I call almost 3 weeks later, someone said “give it until the end of the week, we’ve been busy with the holiday” okay, I waited. Someone called me Monday saying they have none of my paperwork at all and I needed to call my midwife and get all of my records. So I do their job for them, send it over. By this time it’s the beginning of January. I don’t hear from anyone for another 3 weeks saying the transfer person is out and once they are in, a dr will review my records and call to schedule. Well I don’t hear anything from the transfer person until this week saying they are still missing things from me and a dr hasn’t even seen my paperwork yet! It’s now February. Are you kidding me? I’ve already found another OB office. My last visit was at 8 weeks so you’re telling me it’s perfectly healthy for me to go until almost 20 weeks with no OB care while I’m pregnant with twins??? Absolutely ridiculous. Go to Women’s Care across the street. Way nicer and more organized!

rachel womack I just found out im pregnant with my second child after 10 years so I’m very nervous. Okay! I called to get an appointment mind you im a heart patient and im also high risk. All my surgeries were done in this hospital which is why I chose this obgyn this go around. So when I called they said they couldn’t get me an appointment for my first visit until 3weeks out. Being that I found out I was 3months, high risk and heart patient I was furious and nervous. The front staff was not friendly when I arrived had me sitting there 30mins filling out paperwork just to call me and say they can see me but can only talk about my pregnancy and didnt have time for ultrasound or blood work because the technicians were done for the day. I was 10mins late due to traffic understandable but you mean to tell me in 10mins you would have had my tests done and results back that quick?? And this was my first appointment. Even a regular pcp have grace periods of 10-15mins. As an obgyn they should honor their grace period. I feel as though it’s Friday and everyone wanted to go home and the Dr just decided not to see me period. Yall should have more patients with pregnant women knowing our mental health is at stake while expecting. I even complained about my stomach hurting and all I got was a sorry. This is horrible!!! I will not recommend to anyone. Also it seems weird that they said they couldn’t get me rescheduled me for Monday morning when it took them three weeks to give me an appointment in the first place ? Going to winter haven!

B C THIS REVIEW IS FOR KRISTEN KEEN APRN A Practitioner at Lakeland Regional named Kristen Keen visited our room after a hospital surgery while we had guests present. When she came in the room we stated it was not a good time as there were visitors in the room and we denied her services and stated that we did not need her as we already had a therapist we see regularly and did not need her in the room. She refused to leave and stated that she wanted to make Friendly Conversation women to women to see how things went with the birth. Being heavily sedated I asked her to leave again and she said she really just wanted to ask how I was doing and she went on to divulge all my personal information from the operation and all my medical history in front of our guests in the room claiming my mental health was not fit and she needed to be in the room. We stated again that I was fine and we didnt need her help. She then continued in a conversation we didnt want and she wouldnt leave. Months later I received a bill for this Friendly Conversation the hospital stated that they did not bill us but she did. She wont return our calls and has since sent us to collections in the middle of a dispute over the bill. PLEASE AVOID!!

Tracy Stafford I have received great care here. I love the hours and staff is friendly and helpful everytime I have had to visit and when I am feeling my worst.

Team Green Party Decore, LLC I came in November and they sent my labs to the incorrect provider that cause an out of network fee of over $200. I called and spoke to the manager who advised they would take care of the bill. To date that hasn’t been done and they’ve stopped responding to my messages on mycart and they aren’t returning phone calls. I am at risk for collections and these people do not care. I don’t recommend coming here.

Keely Hile Worst experience ever. First appointment was a disaster & everyone I dealt with was heartless. Had a panic attack and didn’t have the courtesy to offer me a tissue. The nurse practitioner pretty much told me that she just told someone they had a miscarriage and at least it was me. They invalidated my feelings and emotions. Don’t go here if your emotional while pregnant!

Kendra Bandy My general complaint isn’t about the doctors or nurses. They’re great. I know specialty books out and they can’t help that. My complaint is about the billing department. When you make a payment through the online portal it doesn’t automatically go to the oldest invoice and it doesn’t give you that option. It just pays towards the most recent one.so even though you make monthly payments on your balance, like I’ve been doing, an invoice will show as past due and then they’ll send it to collects. The only form of communication of this is one single letter in the mail. A letter I never received. Maybe it went to an old address or got lost in the mail. All I know is I never received the letter. They never called me. They never emailed me. Just one single letter in the mail. So once it went to collections it was removed from invoice balance on my patient portal. Unbeknownst to me, I had a bill sent to collections. I paid my full balance. Or so I thought, in October of last year. I’m just now being told that I have an outstanding balance, that does NOT show on my portal so yes I’m mad. Getting hit with a surprise bill that I didn’t know was there when I thought it was paid of is so stupid. Not to mention the hit to my credit for something I didn’t know. Also, when sent to collections, their third party collections person never contacted me either. So there goes my credit on a bill I didn’t even know existed. Pay your bill in full to avoid this outrageous policy they have or set up a payment plan. Just paying your balance monthly through the patient portal apparently isn’t a payment plan and they just ignore that completely. It’s a policy they need to change asap. And they need to call or email people and stop using the unreliable snail mail system.

Cynthia Marlaine “Laine” Everyone at this location is very kind and helpful from the check in receptionist, Summer, to the staff of Dr. Price. I would highly recommend anyone come here for their allergy testing. It has been a game changer for me as long as you follow directions and do your part to get better!

Breanna Canarie The care team is great. The doctors are smart and for the most part they are punctual. HOWEVER, their billing policies are a NIGHTMARE. They force you to pay their “estimate” up front which always ends up being way more than the actual cost and they refuse to give you a refund if you have any other claims (even unrelated) ones still processing or if you have any other claims appointment. If you’re going to charge people on the date of service, you should refund them when they overpay, no questions asked.

Tatiana J. If I’m honest I would not recommend. They are not able to do any scans or blood work as most other urgent cares. And it was surprising, since they are a pretty new facility. NP Flowers just did the basic touch points on the abdomen check, then said wait 5-6 hours for a scan or go to ER. Not very helpful and wasted my urgent care visit for the day. I was forced to go to ER, due to insurance limitations, I could not easily go to another urgent care same day. Very disappointing visit to that campus.