Chart House - Jacksonville (FL)

5 /5 V Layne: I read other really good reviews about this place before choosing to dine here. I am so grateful that I got to experience the architecture Ambience food and service that make this restaurant a favorite in Jacksonville. I had the salad bar which was delicious and salmon. Are server Stephanie was one of the best waitresses I have experienced she was extremely knowledgeable kind and came at the right time and made sure that all of our dining needs were met. I would definitely recommend this place.

5 /5 Vince Ponciano: Eating fast food during my workweek normally it was a welcome break to dine at the Chart House. Seated at a window table overlooking the St John’s River and the Jaguars Stadium was spectacular. The staff immediately made us feel at home, smiling faces and great service followed. The prime rib and creamed spinach were yummy as well. Beautiful presentation of the shrimp cocktail as seen in picture. Hats off to Joe our server!

2 /5 Yolanda Riley: This is the first review I had to pray about before posting. To say I was disappointed is putting it mildly. The only thing good was the view. The Chart House by the river in downtown Jacksonville needs to work on bookings. We had a reservation at 8 pm for 12 but only had 10 guest. We were cramped at table for 8 by a huge pole. We were seated around 8:10. Drink orders were taken right away. Drinks came around 15 minutes later. We said we needed a few minutes to look at the menu. A few minutes turned into over 30 minutes. I saw our waitress walking back and forth to four tables right in front of me. Never once came and said are you ready. Two of our guest were smart and ordered the salad bar. To make a long story short we were served after 10 pm. They close at 10. The GM JD compt a few meals. All meals shouldve been heavly discounted. I asked for a military discount. I didnt receive a discount. I shouldve had to ask. I did ask for a free dessert. The picture is below of how it looked when I arrived at my house. Chart House needs to reserve the area near the window for big parties. Its a straight line. If the Chart House cant handle big parties they need to stop. My receipt was wrong 3 times. I finally went to the register myself to make sure it was rung up correctly. $$$ Ive had better service at every Long Horn Ive been to. Weve had 20 people with Long Horn and did not have an issue. This was my first time at the Chart House. I wasnt impressed at all. The prime rib and potatoes had no seasoning. The lobster bisque was good. It took over an hour an a half to receive our food. People read the reviews for big parties before you go.

3 /5 Food of CT: Our meal here unfortunately became a let down for my dad’s birthday dinner. We’re from out of town, and Chart House had been recommended to me. With it having views of the river, this was a top pick for us, but we wish we had gone somewhere else. Our waitress, Connie, disappeared for long periods of time and really didn’t have much of a personality - we asked her to take a group picture and she said she’d be back to take it, then didn’t return until it was time to drop off the food, so we grabbed a different waitress who gladly took it for us. The salad bar was over priced, the selection wasn’t great, and the Caesar salad was soggy because the dressing was already on it. The other appetizers, entrees, and drinks were overall good, but dessert was honestly an embarrassment. The mini lava cake that came with my prix fixe meal wasn’t warm at all (they said they needed a half hour notice on their lava cakes - is it to defrost from frozen?? Where was the lava?), and my dad, whose birthday we were celebrating, chose the Creme Brûlée tasting. After my lava cake showed up, Connie came back to inform him they were out, but he was able to do a normal Creme Brûlée. He regretted ordering that as it wasn’t even cooked thoroughly and was greasy. We sent it back because we didn’t want him eating uncooked egg and Connie even recognized it wasn’t right. We also were disappointed that they didn’t even put a candle in his crème brûlée since they knew we were there for his birthday and we even notated it on the reservation. She also forgot my husband’s espresso. To top it off, the lights kept flickering and it was very annoying. I expected a better fine dining experience for the price we paid and will not be planning to visit any of their other locations.

5 /5 Amber Ortiz: We had such an amazing experience here! Everything we ordered was absolutely delicious. From the crispy Coconut Shrimp to the rich and creamy Lobster Risotto, the perfectly cooked Charter Prime Rib, and the flavorful Shrimp Carbonara. Each dish was spot on and exceeded our expectations. The cocktails were just as impressive. The Choreographed, Butterfly Effect, and Infused & Fogged were not only beautifully presented but also balanced and creative in flavor. A huge shoutout to our server, Jordan, who made the night even better. He was attentive, knowledgeable, and had such a warm personality. He truly elevated the entire experience, and we’ll definitely be requesting him when we come back. Can’t wait for our next visit!