Grants Crabs & Seafood - Largo (FL)

5 /5 Chenae Baker: The food is always amazing. Their customer service is always on point. The quality and taste is definitely worth the price. I live 45 minutes away on a good day and drive to grants regularly because Ive never been disappointed. Definitely a 25/10

1 /5 K Tampa: What a complete disaster. This is for their Food truck, not physical location. 3 things important about serving from a food truck; it has to be fast, easy to eat and great food. The completely forgot about the first 2. Long line so figured it’s probably good and looking at reviews thought it would be worth the wait. 45 minutes wait in line. They were completely overwhelmed and lady who took my order (BTW, I’m a very heterosexual man, but there are a lot of kids around and if you’re going to lean forward to take orders, how about wearing a shirt that doesn’t let me see down to your belly button and all the things you stuff in your bra, such as lighters, etc.) got very snappy with everyone. As you can see from video I posted where I asked people how long they had been waiting, it was over 2 HOURS for most. At that point, all of us should have had our food refunded or at least some type of discount, but nope. Never offered. After an hour, when I went and asked the woman who took my order how long it would take, she said “in a while. I don’t know. We’re busy”. Guess what. That’s your JOB to know. They never gave anyone a receipt, just asked us to give them our names, and when we would ask how long it would be, they asked for our name and then asked what we ordered. Seriously? IT SHOULD BE ON THE TICKET WITH THE NAME I JUST GAVE YOU!!! FYI, I gave them the name “YO” to make it easy to remember but apparently, it was too difficult. There were over 30 people waiting and the crowd was getting angry!!! Finally, another woman showed up that got things moving. Whoever you are in the red shirt, thank you! I think we’d still be waiting if it wasn’t for you. You should have been there an hour before then. Now the food. Remember the easy to eat part? Obviously it’s a food truck, so no crab pliers given. The other food truck actually cracked them before serving them so people could just peel them open. Nothing done here so it was impossible to eat (big crab legs were easier but still not ideal). Had to take them home to eat which defeats the purpose of a food truck. The blue crabs had almost no meat in them. Complete waste of money. The crab legs were actually big and at least tasted good which is why it’s 2 stars and not one. Based on the service alone and lack of care to try to make things right with customers, I’m leery to even go to their physical location. Too much competition around to not take care of customers the way they should. Very disappointing and had such high hopes.

1 /5 Bee Gee: Customer service here has always sucked! I drive from a different city to get this food and always order ahead of time yet the wait is always lengthy and the girl bringing the food is ALWAYS rude!! I will not spend my $ where they could care less! St. Pete has several crab spots that are better in taste and price. Gentleman that usually answers the phone isn’t much different in terms of his customer service where he will take your order and slam the phone down and has never once said thank you. Your business fails when you don’t care about the customers who choose to spend their $ with you and have referred you previously to others. We are not desperate but we are in desperate times…all the more reason to appreciate people in general! I’ve forgiven the rudeness way too long! Bye!

5 /5 A Sapp: The service was amazing and super fast. I arrived early before they officially opened, and the young lady came right out to take my order anyway. She was extremely friendly, bubbly, and welcoming, which made the experience even better. The boiled peanuts were delicious—some were a little cold, but nothing a quick microwave fix couldn’t handle. Overall, great service and a pleasant stop. Would definitely come back. I paid $74

5 /5 Tango Talulah: What a hidden little gem if you love takeout crabs. They only do curbside pickup. Grant was working himself and seemed lovely. We got 4 snow crabs which comes with potatoes and one half piece of corn. It was reasonably priced based on the current food costs. We also tried the hush puppies and garlic fries which were also delicious. We got a tilapia sandwich plain for a child and that was hand breaded and also good. We enjoyed the meal and look forward to ordering a bunch of catering one day.