1 /5 Ali Garrow: We have been regulars at Mario’s for years. We moved up north in the county and had kids so we have not been able to ever go out on a date, so finally tonight was the night, of course we wanted to go to Mario’s.
The server was surprised we didn’t need to review the menu, but we always get the same things.
There were two of us. Our dinner came out about 20-30 mins after we were done our appetizer. The 6 top that sat 10-15 mins after us received their entrees first. By the time our food finally came out, the ribeye my partner ordered medium, came out over cooked, well done, gray, with green onions over the top (doesn’t come on dish)
As much as we don’t like to send food back we had to. We waited another 15 mins for a new steak, which shouldn’t take that long but whatever.
During this time, the old female manager walked by us and was overly concerned with the windows, but not once asked if we were ok as I sat there with cold food waiting to eat with my partner who had no food.
The short male manager stood at the kitchen door the entire hour and ten mins we waited before we finally had both dinners. Typically when an error is made the manager will bring the replacement to the table to approve and what not. None of this happened. Not one person acknowledge or apologized the mistake which easentially ruined the vibe of our date night.
Dessert we always get zeppolies, well we ate them to go, burnt, charred tasting lumps of crispy dough. So overcooked that the burnt taste ruined the organic flavor it is meant to have.
Of course it’s always sad to see the quality of a long standing restaurant go down, but I think it’s even worse they their customer service went down hill. It wasn’t busy at all, and I know it’s a Monday, but it’s in the middle of season.
Essentially it all comes down to management, the waiter didn’t care, but his boss doesn’t, as I left to say goodbye to my waiter his breath hit me in my face as I stood up and it remakes of fresh marijuana smell. Coming from someone who knows that was a fresh smoke, floors me that their staff is smoking pot while working, while their orders, or lack their or orders aren’t coming out on time, and despite waiting overly long for food, all of it was over cooked.
Shame on the expo, managers, and server to all allow an overly well done steak to leave that kitchen welll after our food should have arrived by.