1 /5 Meeka Fayetima: My first time doing dine-in here and wow… I won’t be back. First, everyone received their main entrees at random times. Second, I waited over an hour for my entree and the restaurant was empty. If you can’t make an order in a reasonable time, I think it would be more professional to warn guests ahead of time. Customer service was cold and inattentive, as other reviews have mentioned. There was no apology or warning that my food would be over an hour late. I’m sorry but that’s not how we should treat customers. Their Plov is okay. Their Naryn was flavorless. I ordered the bishbermak a while back for delivery and it also tasted like nothing. Definitely not worth the $30z After this experience, I will stick to Grandma’s Secret for Uzbek food.
Response to owner : As I said in my review, this was my first time dining in so the main reason I’m writing this review is because of the customer service. Which by your response, is an owner and staff issue. Yea, left as soon as the naryn came out, and did not eat there so yes, it was an hour wait which was not discussed. If there was an issue, like I said, your staff should have warned me. I can’t read your mind to know that you were out of supplies for the dish. I said the$30 naryn and bishbarmek were flavorless, I’ve only ordered them once and never again. You can check my record. I do enjoy your vegan samsa though. I have no reason to advertise another business, I obviously don’t know them, I just don’t want other people to deal with your awful and unusual customer service. And of course the people I was with tipped, that’s what we do in America. We also usually provide warm customer service here at restaurants. And as you can see in the photos, we have appetizers out, some entrees, and two of us ate much later than the rest of the group. and I’m so happy I left an honest review so that others can see what type of establishment and owner we have at Osh Tea room.