1 /5 Lori Warren: 1st off we were told a permit was pulled for our job. It just needed to be printed and hug. However at the end of day 1 when several windows where already roughly replaced the owner of Tommy’s Windows showed up at our house with practically completed paperwork stating permits actually were not pulled and that we the homeowners had to get the permit. After spending hours the next day at the permitting department with the paperwork provided by Tommy’s we were told the contractor didn’t sign everything and that the contractor was to submit not ourselves. Eventually, after many frustrating calls over several weeks to Tommy’s the permits were pulled, but only after the job in their eyes was completed using another contractor’s license. As it turned out Tommy’s wasn’t even licensed in Bay county.
As for the workmanship Tommy’s gets a negative zero stars. I had to select one in order to write this review. These people damaged our window casings unnecessarily though-out the entire house and left gaps in both doors they installed. They tried to cover up the damage using caulk and or just left it. They even left old debris, and packing material, caulking over it. The caulk job to seal the actual windows inside and out was beyond horrible! We the owners ourselves spent weeks removing all the caulk and repairing the damage. Also, the wood trim around the doors and windows that they put back in place after installation could be pulled off by hand and or was damaged beyond the norm, which we also removed and ended up replacing and or reinstalling properly. Pictures speaks for themselves.
One can not make these accusations up! Be aware thousands of dollars spent and this is what we ended up with! It was a nightmare!
