1 /5 Sharon Davis: My mother is a 78 year old patient with lymphedema which causes mobility issues. We have two issues. The first issue is this office takes it amongst themselves without contacting the patient to change appointments and times then penalize the patient for missed appointments. The original appointment scheduled for February 12 at 2:20 was supposed to be a visit for a follow up of bloodwork in which Dr. Davina‘s office did not send over to quest diagnostics. The appointment was then switched to a visit for the mobility chair, however, In June 2023 my mother went into the office for a visit due to her mobility chair becoming non-operational. At that time she was given a referral with the hopes of receiving a new chair. Unfortunately it is now February 2024 and she still has yet to receive the new power chair. The company referred by Dr. Davina‘s office is nu motion which have informed my mother that the doctors office did not send over the clinical notes in order to process the chair. Therefore, my mother contacted the office at 9 AM and expressed her concerns at that time. She was informed that she would receive a call back. And in hopes of some resolve, Matt, the office manager contacts my mother, and she began to expressed her concerns at that time. Matt accuses her of twisting his words and the other individual words that she has spoken to prior to speaking to him, (Wow… this is implying that the patient is a liar) he then begins to yell, and she expressed to him that she is old enough to be his mother to not speak to her in that manner he continues to yell, and become very sarcastic, because she expressed that she needed clarity about the mobility chair and the care that she is receiving. I hope that you take into consideration the level of care that you will receive before going into this facility and how you would be treated. Matt the office manager is very disrespectful and unprofessional. He does not know how to properly communicate to bring resolve to an issue. Instead, he escalates them by speaking to patients in a manner that is degrading he tried to make my mother feel as though she did not know what she was talking about. The way my mother was treated is unacceptable and no human being should be treated in that manner. Beware under the leadership of Matt I see why the office staff is so dysfunctional.and I will make sure Dr. Davina knows what is taking place.
