1 /5 Leandia Murphy: Unfortunately, my daughter broke her thumb Sunday. I went to the Florida Hospital Centra Care that evening. Due to the type of dislocation in her thumb he did not have the adequate tools to correct so instead of making us go to the ER this same night I was instructed to see an Orthopedic doctor Monday.
I was told to call about 8:15am to request a same day appointment. I called the first time no answer. The second time I called I was placed on hold. When the receptionist came back I explained I needed a same day appointment. The girl asked for my insurance I told her she needed the type of plan. Me being flustered I couldnt remember if it was a PPO or HMO plan but I asked either way can I at least schedule and give the info when I come in? She told me no because she wasnt sure if I needed a referral from my daughters primary doctor. Im now frustrated I say no problem let me call the insurance and Ill call back. I call the insurance verify I have an open access plan no referral needed. So I call back the next girl I spoke with name was Ebony I tell her my insurance she continues to take my demographic info. I realize she asks nothing about which type of insurance plan I have but as we continue the call she asks about my daughters injury and when it happened. I tell her last night. She proceeds to tell me I will need to wait 3-5 days for the swelling to go down so I will be wasting my time seeing a doctor today. They wont be able to do anything? I ask her twice you mean to tell me Im supposed to allow a child to wait 5 days with a broken finger? She says yes. I disconnect the call. I called Nemours scheduled an appointment, got my child seen, she was casted the same day! Im so disappointed in Florida Hospital and their service.
